Church View Nursing Home was praised for its caring culture by the Care Quality Commission (CQC) after an assessment carried out on September 28 and 29, 2026.
The CQC found that residents received safe, effective, and person-centred care from a skilled and dedicated team.
The report highlighted a positive team environment, strong leadership, and a commitment to continuous improvement.
Governance systems were in place to ensure high standards across all areas of care.
A spokesperson for the CQC said: “The service was able to demonstrate an outstanding caring culture.
“People, relatives, staff and professionals provided several positive examples of staff treating people with kindness, compassion, dignity and respect.
“People’s independence, choice and control were actively promoted, and staff took the time to understand each person as an individual.”
Church View Nursing Home provides care for up to 43 adults, including those living with dementia, mental health conditions, and physical disabilities.
At the time of the inspection, 35 people were living at the home.
The CQC described the environment as comfortable and personalised, with bedrooms reflecting residents’ preferences and promoting a sense of independence.
The home was also praised for its open, inclusive, and communicative culture.
Feedback gathered from residents and their families was overwhelmingly positive.
Relatives said they felt welcomed and valued by staff and leaders.
One family member said: “They are very caring. I do a quiz for the residents every week and try to get the residents talking to each other.
“The service welcomes relatives to volunteer, help in the home and get involved.”
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Residents and relatives also spoke highly of the support for independence.
The CQC found that care plans were person-centred and regularly updated to reflect residents’ changing needs, including those requiring specialist support such as catheter care or oxygen therapy.
Staff were praised for their proactive approach to hydration, nutrition, and pressure wound management, and for consistently seeking consent and respecting residents’ choices.
The service was found to be compliant with the Mental Capacity Act 2005, ensuring residents were not subject to unlawful or excessive restrictions.
Staffing levels were generally seen as sufficient. The CQC observed that staff were attentive, responsive, and regularly engaged residents in friendly conversation.
Visitors were able to come and go freely, with one resident saying: “I am happy here, my spouse can visit whenever they like.”
Residents and families also felt confident in raising concerns, believing that staff and management would respond appropriately.
One said: “I can speak to staff about any problems, the manager has been very good.”
The registered manager was described as “great, always responsive” and “very approachable and friendly.”
Access to healthcare services was well supported.
While feedback on the meals was mixed, most residents were satisfied with the food, describing portions as generous and appreciating the choice of meals and regular access to drinks.
During the inspection, a relative was seen complimenting the chef on the lunchtime meal.
Residents who needed modified or softer food options were supported appropriately, and staff were described as patient and supportive during mealtimes.
Although some felt parts of the home could benefit from redecoration, the provider confirmed that a refurbishment plan was in place.
Staff had opportunities to contribute ideas and share examples of good practice, and the leadership team was described as visible, approachable, and committed to high-quality care.
Strong links with healthcare professionals and community services were maintained to ensure that residents’ health and wellbeing needs were met.
The report concluded that Church View Nursing Home continues to deliver care that is safe, effective, responsive, and exceptionally caring.