According to the CQC’s website, it “is the independent regulator of health and adult social care in England.”

Here are the five surgeries, along with the dates they were reviewed, and the CQC’s comments about them.

Charlton Hill Surgery (Image: Google)

Charlton Hill Surgery

Charlton Hill Surgery was rated ‘Good’. According to a report in 2017, the practice “had clear systems to manage risk so that safety incidents were less likely to happen.

“When incidents did happen, the practice learned from them and improved their processes.

“The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.”

It continued: “Staff involved and treated patients with compassion, kindness, dignity and respect. There were routine and urgent appointments easily available and patients were able to access care when they needed it.

“The GP partners provided strong leadership and stability within the practice. There was good communication between staff and partners, and also between the practice and its
patients.”

The Andover Health Centre Medical Practice

The Andover Health Centre Medical Practice was rated as ‘Requires Improvement’ in February 2024.

The report said: “People could access services when they needed to, without physical or digital barriers, including out of normal hours and in an emergency.

“People were given support to overcome barriers to ensure equal access. Leaders understood the challenges to patient access and responded to take account of people’s needs, including those with urgent needs.

“Services were designed to make them accessible and timely for people who were most likely to have difficulty accessing care.

“The provider prioritised, allocated resources and opportunities as needed to address inequalities and achieve equity of access.”

St Mary’s Surgery

St Mary’s Surgery was rated ‘Good’. According to a report in 2017, “Policies within the practice had been updated and risk assessments had been reviewed and actioned.

“All staff were trained in safeguarding training to the correct level for their role. There was a well-planned cleaning schedule with a cleanliness check system for the entire practice
building.

“There was a clear and informative training matrix for all staff.”

The report continued: “The practice had introduced a social media page. This enabled younger patients to receive information regarding the practice and for the practice to be able to reach this patient group more effectively.”

It also said the practice should “Continue to support patients with learning disabilities to attend for annual health checks with the practice or other services.”

Adelaide Medical Centre (Image: Google)

Adelaide Medical Centre

Adelaide Medical Centre was rated ‘Good’, according to the 2021 inspection report. The report said: “The practice had changed significantly since our previous inspection, led by a new partnership team and supported by a range of new staff.

“The practice had implemented improvements in governance arrangements since our last inspection and had addressed the issues we had raised.

“This included in the management of emergency medicines, prescription stationery and recruitment risk assessments.

“The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

“Whilst we found no breaches of regulations, the provider should continue to improve the uptake of cervical screening.”

Shepherds Spring Medical Centre

Shepherds Spring Medical Centre was rated ‘Good’ according to the 2021 inspection report. The report said: “There were systems and processes in place to ensure compliance with the requirement to demonstrate good governance.

“Staff were clear about their responsibilities relating to significant event reporting procedures.

“The practice was consistent in its approach to sharing information with staff. For example, the plans associated with the completion of staff appraisals, or the awareness of a Whistleblowing policy and the identification of a specific Freedom to Speak Up Guardian.

“Staff felt that if they raised concerns that they would be appropriately addressed.

“Oversight of staff training was appropriate to ensure full compliance with the practice’s own training requirements.

“The way the practice was led and managed promoted the delivery of high-quality, person-centred care.”