Welsh Water plans to cut about 500 jobs over the next two years.
This represents about 12% of the company’s 4,000-strong workforce but Welsh Water said it would deliver better value for customers and divert money into front-line water and wastewater services.
The not-for-profit organisation said the intention was to increase the efficiency of “back office” and management positions.
The firm hopes most of the job losses will follow a process of voluntary redundancy and chief executive Peter Perry recognised it was an “unsettling time” for colleagues but said the company would handle the process with “care, compassion and fairness”.