According to the CQC’s report, which detailed eight regulation breaches, inspectors were “not assured that the provider had identified and recorded all of the incidents or allegations of abuse” at the home.
A resident’s relative told inspectors about a recent safeguarding incident that the CQC and local authority were not informed about, according to the regulator.
Inspectors said a relative told them they “felt their loved one was neglected at the home”.
Many staff members were recently recruited because the provider “no longer had a licence to sponsor staff from other countries”, according to the report.
The service was “managed day to day by inexperienced staff whilst the manager was away,” inspectors said.
The CQC also found medicine was not safely managed and Sonia Lodge residents were “not always referred to other health care professionals when they should have been”.
Inspectors reported a relative told them their loved one “was sent alone” to hospital and found “wandering about the hospital confused”.