The Village Green Surgery in North Tyneside delivers services to around 12,500 people in the region
The Village Green Surgery, in Wallsend, North Tyneside(Image: Chronicle Live)
A GP surgery in Wallsend has been rated outstanding for the second time by the Care Quality Commission after an inspection in August. The Village Green Surgery in North Tyneside delivers services to around 12,500 people in the region.
The inspection was carried out as part of the CQC’s continual checks on the safety and quality of primary and community care services. They have rated the practice as outstanding for being effective, caring and responsive, and rated good for being safe and well-led.
Inspectors found that results from the recent National GP Patient Survey and NHS Friends and Family Test showed people are happy with the service, and that the practice has established strong relationships with healthcare professionals, improving access to wider support services.
Local care homes have spoken positively about the care their residents had received, with the service taking concerns seriously and proactively making improvements when needed. Managers ensure staff receive training and support, with people supported to raise concerns and feel staff treat them with compassion and understanding.
Alan Stephenson, CQC deputy director of operations in the north east, said: “When we inspected The Village Green Surgery, we found a GP practice that was led by exceptional leaders supported by a dedicated staff team putting people at the heart of everything they did to deliver the best possible care.
The Village Green Surgery, in Wallsend, North Tyneside(Image: Chronicle Live)
“People gave overwhelmingly positive feedback about the care they received, including how easy it was to make appointments, how kind and approachable staff were and how the doctors really listened to people to deliver person-centred care.
“Staff involved people in medication reviews and helped them understand how to manage their condition. People knew what to do and who to contact if their condition didn’t improve or they experienced any unexpected symptoms.
“We were impressed that GPs worked on a continuity of care system, so people had a specified clinician who they saw consistently. This resulted in people having a GP who already knew their story and understood their health needs and any protected factors.
“Staff go above and beyond to ensure people’s needs are met, including the reception team’s use of digital flags to highlight people needing longer appointments or for a translator to be present. All staff should be extremely proud of the care they’re providing to people.
“They clearly work hard to provide an exceptional GP service to the people in their locality and other practices should look to this report to see what they can learn.”
Our ChronicleLive Daily newsletter is free. You can sign up to receive it here. It will keep you up to date with all the latest breaking news and top stories from the North East.
Join our WhatsApp communities
ChronicleLive is now on WhatsApp and we want you to join our communities.
We have a number of communities to join, so you can choose which one you want to be part of and we’ll send you the latest news direct to your phone. You could even join them all!
To join you need to have WhatsApp on your device. All you need to do is choose which community you want to join, click on the link and press ‘join community’.
No one will be able to see who is signed up and no one can send messages except the ChronicleLive team.
We also treat our community members to special offers, promotions, and adverts from us and our partners.
If you don’t like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose ‘exit group’.
If you’re curious, you can read our privacy notice.
Join the ChronicleLive Breaking News and Top Stories community
Join our Court & Crime community
Join the Things to do in Newcastle and the North East community
Join our Northumberland community
Join our County Durham community
Join our Great North Run community