The resident who lives on Sandwich Close in Blackburn said she would normally hand over extra bin bags to workers on bin collection day but was told this service would now be charged.
Blackburn with Darwen Council urged all residents not to leave additional waste next to their bins.
In correspondence with the council the resident had initially complained about broken glass near her home.
The council had acted immediately on this query and she was told they would ‘come out as soon as possible to get the waste removed’ as this was classed as dangerous and hazardous waste.
She then asked about side waste or extra bin bags and was told she would be charged £7.50 for this service.
The woman who did not wish to be named: “I think that is a lot just for extra waste.
“They used to come round and I would hand them an extra bag and they would take it.
“When I tried this again I got told they were not allowed to take it.
“They were on the street, they wouldn’t take it, even though I was actually going to bring it to them.
“I was handing it to them and all they had to do was throw it into the lorry.”
She was told that she could take the extra waste to the household waste recycling centre for free or pay £7.50 for the bin to be emptied before the next collection day.
The woman said she has lived in Blackburn for 15 years and used to live in Leicester, and felt people in the borough were being taken advantage of.
She said: “They are complaining about not having enough money for weekly collections, but they will use their petrol, bring their truck and men they have to pay to come out separately?
“I am sorry, there a lot of residents like me who are not able to get to the household recycling centre if we do not have transport.
“So, what are we supposed to do?
“No wonder there are issues with fly-tipping.”
According to the Leicester City Council website, there is a free collection for up to five bulky waste items and 15 bags/bundles of garden waste or up to two fridges/freezers per collection. This is up to every two months.
However anytime available collection dates up to 15 bulky waste items are charged at £20.80.
Blackburn with Darwen Council charges for bulky waste collection based on the number of units for each item. For example, up to 25 units are charged at £7.50 and 26 to 50 units are charged at £15, such as a mattress of any size, with prices rising as the units increase.
Blackburn with Darwen Council said leaving out loose bags can cause litter and hazard issues.
Director of Environment and Resident Services, Tony Watson said: “We are asking all residents to work with us to keep Blackburn with Darwen clean by ensuring they do not leave additional waste next to their bins. Leaving out loose bags can cause litter and hazard issues.
“If residents recycle and use their blue and grey bins to their full potential, they should find that they have plenty of room in their burgundy bin for general waste. By June 2026, all households will have food waste bins too, which will further reduce burgundy bin waste.
“For any one-off instances of additional waste, residents can take it to the household waste and recycling centres in Blackburn or Darwen for free, book a bulky waste collection with the council for £7.50, or employ a licensed contractor to remove the waste, as the resident has advised they are going to do in this case.
“If residents need help on what they can recycle, they should visit www.recyclebwd.org.”