The head of policy at Forest, Alex Berwin, said the company “cares deeply about making a positive impact in the city” and they “remain committed to being a responsible operator and a constructive partner to Islington Council”.
He added that Forest took the issues raised seriously, and that they were investing heavily in better parking technology, in-app guidance and clear instructions “to help users park responsibly and reduce street clutter”.
He also said the company’s local team “responded quickly” when issues were reported and said they were the only operator to have fully switched off night-time servicing to reduce disturbance for residents.
A Lime spokesperson said that to ensure bikes were charged and available outside people’s homes, “some overnight operations are essential”.
The company said it was, however, “working with the council on practical steps to minimise disruption for residents, especially during the night.
“Record demand for our service has led to some parking challenges in Islington, which we’re working to address.”
It added that this year it had helped fund over 150 dedicated parking bays in the borough – and had a team tidying misparked bikes and overcrowded bays “faster than ever”.