Mr Roberts says AI applications are already “changing the way we work across all industries, including healthcare”.
“It is important we take time to learn about the opportunities it can offer and how to safely use the technology to improve patient care,” he added.
The ambulance service added the pilot is due to finish in February 2026, after which they would consider how to “best integrate such technology in the future”.
Dr Dominic Pimenta, chief executive of Tortus, says the AI tool “undergoes rigorous testing” to mitigate errors.
“Our models are continuously refined to address challenges such as accents, background noise, and varying audio quality.”
He says they have integrated specialist hardware into telephone lines to ensure audio quality is preserved.
“Our real-time surveillance system automatically flags and reviews any serious clinical discrepancies,” he added.