M&S is the first high street retailer to bring in the change
M&S has announced a change to its refund policy which will impact thousands of families(Image: PA)
M&S has announced a major change being made to its refunds policy which is likely to impact thousands of families with children.
The store revealed this week that it would be making an important change to the refund parents can get when buying kids clothing in its stores.
M&S has revealed that it will now be the first high street retailer to offer a one-year guarantee on all of its children clothing, allowing families to claim a refund on an item up to 365 days after its purchase.
All children’s clothing will be included in the store’s amended refund policy, however footwear and accessories are excluded.
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Alexandra Dimitriu, Kidswear Director at M&S, said: “At M&S, exceptional quality products are at the heart of everything we do.
“Quality and durability is in our DNA, and is an important part of our Plan A roadmap as we move toward a more circular economy. In Kidswear, our customers have always trusted us for the hand-me-down quality of our clothing, knowing that every single item they buy, whether it is a jogger or a dress, a piece of school uniform, is exceptional quality and trusted value.
“With an authoritative lead in quality, we’re going one step further to give our customers the confidence that any item of kids clothing they purchase, it made well and made to last and can be given Another Life when their children grow out of it.
She added: “As a mum myself, I know just how important this is.”
The change follows on from M&S’s 100 day back-to-school extended returns policy which was launched last year. However school uniforms will now fall under the store’s one-year guarantee alongside the retailer’s baby and kids clothing.
The updated refunds policy also comes after M&S announced earlier this month that they would be bringing back its school uniform offer to stores.
M&S announced earlier that its 20% off deal on school uniforms would return for 2025 (Image: Marks and Spencer)
Despite it initially appearing to shoppers that the 20% deal off back to school clothing would not be running this year, M&S confirmed this month that the deal would be available in its stores.
A spokesperson said: “From Thursday, July 17, M&S will be offering 20% off across Back to School ranges (including shoes and hosiery), in stores nationwide.
“M&S school uniform is designed to be durable and pass the ’hand-me-down’ quality test to ensure even when it’s outgrown, it can be given another life.
“Across the range, M&S has incorporated intelligent innovative design features that grow with children, from growth proof hems to adjustable waistbands and the 2025 range continues to include the parent-friendly innovations M&S is known for – from permanent pleats in skirts to ‘easy to iron’ shirts.”
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