Briardene care home in Billingham, operated by Barchester Healthcare, has achieved the highest possible score on the independent review website carehome.co.uk.
June Hoggart, general manager at Briardene, said: “We are beyond thrilled to finally reach an overall score of 10 on carehome.co.uk and it just goes to show what a credit to the home the team at Briardene really are.
“I am so proud of all of their hard work and dedication to the people they care for and that’s definitely why we have this score – because they truly are people that care.”
Carehome.co.uk is an independently run review platform for care services, with all submissions vetted to ensure they come from individuals with first-hand experience.
Lisa Robb, home administrator at Briardene, said: “Our staff here are incredible, we all work together as team to ensure our residents have whatever they need.
“Ultimately that’s what we are about – happy residents.
“It means the world that the reviews we get are all from relatives or residents who have taken the time to voice their opinions.
“Thank you to you all.”
Barchester Healthcare is one of the UK’s largest care providers, operating more than 260 homes and hospitals across the country.
The company supports more than 13,500 residents and offers a wide range of services including residential, nursing, dementia, and specialist care.
Many Barchester homes feature a Memory Lane Community, designed to support residents living with Alzheimer’s or other forms of dementia by promoting independence and activity.
The company has also been recognised with the RoSPA Health and Safety Award for its commitment to occupational health and safety in the healthcare sector, as well as RoSPA’s National Fall Prevention trophy.