The testimonies come as figures show there were 200 violent incidents against transport staff in London every week in 2023-24 – the latest data available – with 10,493 reports of work‑related violence and aggression recorded that year.
Assaults on rail staff increased by 161% between 2020 and 2024, while attacks on bus drivers rose by 18.5% over the same period.
Hayward said more recent figures suggested the overall rate of attacks at TfL had remained stable, but that physical incidents had fallen.
She also told the committee TfL was concerned that workplace violence was underreported.
“We want every incident to be reported,” she added.
“Discussing and promoting how seriously we take workplace violence is a constant theme when we have internal meetings.”
But Banks said the process for reporting incidents needed to be more streamlined and that the current system was too slow.
Emma Croxall, work‑related violence and aggression strategy manager at the network, said a new reporting system would be piloted in June and expanded further in September for some staff.