The Christie Hospital, based in Withington, is the largest cancer centre in Europe, treating 60,000 patients a year
The Christie(Image: MEN MEDIA)
Staff at The Christie have received a glowing inspection for their treatment of cancer patients.
The Christie Hospital, based in Withington, is the largest cancer centre in Europe, treating 60,000 patients a year. The site, with radiotherapy centres in Oldham and Salford, is known for many world-firsts which have impacted on cancer treatment across the globe.
It also houses the largest single-site early phase clinical trials centre in the world, with around 650 trials taking place at any one time.
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Following an unannounced inspection by the Care Quality Commission (CQC) over a number of days in November last year, the team have been hailed for their ‘kindness, empathy and compassion’.
In a report, shared on their website earlier this week (March 27), the CQC said they carried out inspections of the medical care and outpatients unit. For both units they received an ‘outstanding’ rating, the report reads.
The report said that during the assessment, they visited the outpatient suite, day care unit, two oncology wards the haematology transplant unit and the radiotherapy department. Whilst there they spoke with staff, leaders, patients and stakeholders, and looked at documents relating to the service.
It described the service had a ‘proactive and positive culture of safety, based on openness and honesty’.
“The service always worked with people and healthcare partners to design, establish and maintain safe systems of care. The service worked with people to understand and manage risks by thinking holistically,” the report reads.
“The service consistently delivered highly effective care by thoroughly assessing patients health, wellbeing and communication needs and planning treatment in line with legislation and evidence‑based standards. Care was person‑centred and teams worked seamlessly so individuals only needed to tell their story once.
The Christie(Image: MEN MEDIA)
“The service strongly supported patients to manage their health, maximise independence and live healthier lives. Outcomes were closely monitored, consistently positive and aligned with both clinical expectations and patient goals.
“The service was exceptional at treating people with kindness, empathy, and compassion and in how they respected people’s privacy and dignity.”
The report added that the service was ‘exceptional’ in how they listened and understood people’s needs and wishes, and staff provided ‘highly personalised care’.
Referencing the outpatients unit, the report said that managers showed ‘excellent leadership, and staff showed ‘passion’ for providing high-quality care to their patients.
“The service was well-governed with safe clinical care. There were embedded systems for safeguarding, incident management, and continuity of care that reflected best practice and learning,” the report continued.
“Clinical governance was effective and proportionate, with regular audits, supervision, and outcome monitoring in place to support service delivery and drive continuous improvement.
“The service demonstrated inclusive, values-led leadership that created a positive culture where staff felt heard, supported, and able to work safely and compassionately. Throughout our visit, staff consistently demonstrated the provider’s mission and values in their care delivery and interactions with patients and their families.”