Updated: April 13, 2026 at 8:03PM EDT
Published: April 13, 2026 at 4:42PM EDT
Thousands of people across the country reported issues logging into the CIBC mobile banking app on Monday.
The online, real-time platform Downdetector, which allows users to log issues with apps and websites, reported more than 2,000 complaints for the Canadian bank around 3 p.m. ET.
Several users on a Reddit thread also shared they were having issues logging into the app, and in some cases, using ATMs.
CIBC online banking issues The CIBC Mobile Banking app has a prompt before users can log in saying they are currently unavailable and are working to resolve the issue on April 13, 2026. (CTV News)
In an email to CTVNews.ca on Monday afternoon, a CIBC spokesperson said that the issue had been resolved.
As of 7:30 p.m., Downdetector reported the number of complains at less than 100.