John Davies, from the Insurance Fraud Bureau, said “opportunistic” customers were using AI to exaggerate genuine claims.
But organised crime gangs were also using the technology to create “fake documents” which “makes their fraud more efficient”.​​​​​
“The industry is heavily concerned about this and investing in technology,” he added.
“It is a fast-moving issue, but I think what is positive is the collaboration across the industry, the understanding that it is a threat, but also there are opportunities there in how we can share knowledge and best practice to help use AI in a positive way.”