Little Manor Care Centre, in Salisbury, received praise for its high-quality care, rehabilitation services and strong leadership in the recent inspection.
The centre, which was established during the pandemic in November 2020 as a hospital discharge support unit for Wiltshire, supports patients in regaining independence and returning home safely after a hospital stay.
Little Manor Care Centre has been rated ‘good’ in all areas by the CQC. (Image: Little Manor Care Centre)
Jodie Airey, registered care manager at Little Manor Care Centre, said: “We are incredibly proud of this result, which reflects the hard work, commitment and compassion of our entire team.
“Little Manor was built on a strong sense of purpose during one of the most challenging periods in healthcare, and it is fantastic to see that recognised.
“We remain committed to delivering outstanding care and supporting people in regaining their independence and returning home safely.”
Originally developed in partnership with three acute hospital trusts, the centre played a vital role during the Covid-19 pandemic by supporting individuals with Covid who were not eligible for hospital treatment, as well as those requiring end-of-life care.
The CQC report highlighted the centre’s strengths in providing safe, effective, caring, responsive and well-led services.
It noted clear evidence of people regaining independence, effective teamwork among health and social care professionals, and a well-managed, clean environment.
Following the pandemic, Little Manor was selected to pilot the Pathway 2 Intensive Rehabilitation model.
This programme has since become a key part of the centre’s service, focusing on mobility and independence for people recovering from hospital stays.
It remains the only service of its kind in Wiltshire and is fully funded through the Better Care Fund, a joint investment from Wiltshire Adult Social Care and the NHS Integrated Care Board.
The service, which is free to access, supports the acute trusts of Salisbury District Hospital, Royal United Hospital Bath and Great Western Hospital.
The CQC report also noted the centre’s role in supporting timely hospital discharges, helping to reduce pressure on hospital services and improve patient flow.
This has been made possible through strong partnerships with the Wiltshire Council social care team, HCRG rehabilitation team and Millstream Surgery.
The report further recognised recent improvements in leadership and governance, alongside the delivery of compassionate, person-centred care.