Fazilet Hadi, head of policy at the charity Disability Rights UK, said it was “completely unacceptable” that Elizabeth had not received the reasonable adjustments she was entitled to by law.
“NHS Trusts need to take equality seriously and ensure that they have the policies, processes and training in place to meet the needs of disabled patients,” he added.
Phil Bolton, executive chief nurse at Sherwood Forest Hospitals NHS Foundation Trust, said: “We are very sorry to hear about the experience of the patient and their family.
“This is not the standard of care we strive to provide, and we understand how distressing it must have been for them.
“We would welcome the opportunity to speak with the family directly so we can fully understand their concerns and look into them in detail.”
By September 30, all NHS England organisations will be required to have “reasonable adjustment flags” in their IT systems to identify patients in need of more support.
It will provide a marker on a patient’s digital health records to help organisations meet their legal duty under the Equality Act 2010 to provide reasonable adjustments for disabled people.