The Transport Ministry has launched three new measures to support app-based transport drivers, while tightening safety oversight.
The ministry asked the Department of Land Transport (DLT) to accelerate efforts to ensure all app-based public transport operators fully comply with the new regulations within four months, said Siripong Angkasakulkiat, deputy transport minister.
The first measure focuses on reducing costs for drivers seeking to legally register vehicles under the public transport category known as “Ror Yor 18”.
Authorities are preparing to amend insurance rules by removing the requirement for first-class insurance coverage and replacing it with mandatory public liability insurance, helping to reduce expenses while maintaining passenger protection standards.
The second measure centres on passenger safety, with authorities encouraging the installation of CCTV systems inside vehicles and introducing official safety verification stickers for compliant cars.
The third measure allows companies and legal entities to own vehicles and lease them to drivers for ride-hailing work, opening opportunities for individuals who do not own cars.
Bolt extension
Meanwhile, the ministry granted ride-hailing platform Bolt a one-month extension to continue operations after its certification expires on May 31, 2026, giving the company time to address concerns involving driver qualifications and passenger safety systems.
If the company fails to demonstrate concrete progress within the grace period, authorities warned its operating certification could be suspended or revoked immediately.
The platform faced complaints and legal disputes in recent years, prompting closer scrutiny from regulators.
Under the ministry’s conditions, Bolt must urgently improve driver screening procedures, ensure drivers obtain public driving licences, and establish random inspection systems aimed at preventing criminal activity and inappropriate conduct.
“If there is no meaningful action or visible commitment to resolving the problems within one month, the licence suspension or revocation process will begin immediately,” Mr Siripong said.
Patchara Anantasilp, digital economy and society permanent secretary, said further action on Bolt depends on formal notification from the DLT on whether the company is permitted to continue operating.
Bolt recently met with regulatory authorities to provide updates on its efforts to enhance standards for app-based ride-hailing services in Thailand. The discussions focused on fostering a fair and competitive structure while strengthening public safety standards.
According to Bolt, it has enhanced its driver selfie checks using facial recognition technology to reduce driver impersonation.
The company said it tightened its policy against account sharing and impersonation, with drivers who violate the policy being removed from the platform.
Following a publicised incident involving a passenger in late April, Bolt said it acted immediately to provide support and assistance to the affected individual, including coverage for medical treatment and mental health support as part of the company’s responsibility towards those affected.