Frampton said he got to know “some of the service users and some of the probation officers”.
“Something that I noticed was the relationship that the service user actually has with the probation officer,” he said.
When there is a good relationship then the service user will “get the absolute most” out of it, according to Frampton.
“I just didn’t really understand what a probation officer’s role was. I thought they were maybe going to be kind of old battle axes and, cracking the whip all the time, but that wasn’t the case.”
“Obviously, if they stepped out of line, there was repercussions as well,” Frampton added.
“But the main objective is to rehabilitate people, and that’s what they’re trying to do.”
The mental health of the probation officers is also highlighted in the documentary.
“What they’re having to deal with and the stories they’re having to hear every time,” explained Frampton.