Patients were asked how easy it was to contact their GP practice by phone, and the results show clear differences across the area.

Stovell House Surgery, Selsdon Park Medical Practice and Queenhill Medical Practice were rated the best for phone access.

Woodcote Medical, Keston Medical Practice and County Park Practice were rated the worst for phone access.

While these three surgeries were rated lowest for phone contact, the survey also asked about other things like overall experience, helpfulness of reception staff, getting an appointment and seeing a GP. Some of the lower-ranked surgeries did well in those areas.

This list looks only at how easy patients found it to contact their surgery by phone.

The 10 Croydon GP surgeries where most patients found it difficult to get hold of them via phone:

Woodcote Medical, Purley – 59.40 per cent

Keston Medical Practice, Purley – 56.78 per cent

Country Park Practice, South Norwood – 55.56 per cent

London Road Medical Practice, Thornton Heath – 51.72 per cent

Greenside Group Practice, Croydon – 51.46 per cent

Morland Road Surgery, Croydon – 45.42 per cent

Thornton Heath Medical Centre, Thornton Heath – 42.55 per cent

East Croydon Medical Centre, Croydon – 40.90 per cent

St James Medical Centre, Croydon – 39.81 per cent

Portland Medical Centre, Croydon – 39.18 per cent

 

The 10 Croydon GP surgeries where most patients found it easy to get hold of them via phone:

Stovell House Surgery, Croydon – 92.78 per cent

Selsdon Park Medical Centre, South Croydon – 92.74 per cent

Queenhill Medical Practice, South Croydon – 90.93 per cent

Mersham Medical Centre, Thornton Heath – 89.19 per cent

Birdhurst Medical Practice, South Croydon – 86.32 per cent

Selhurst Medical Centre, South Norwood – 85.35 per cent

Bramley Avenue Surgery, Coulsdon – 85.25 per cent

Auckland Surgery, South Norwood – 79.77 per cent

Shirley Medical Centre, Shirley – 78.91 per cent

Addington Medical Practice – 78.67 per cent

 

All GP surgeries in Croydon are managed by the South West London Integrated Care Board (ICB), which oversees the planning and commissioning of healthcare services across the borough.

The ICB is responsible for maintaining quality, consistency, and ongoing improvements in local practices, including patient access and front-facing services like reception.

The South West London ICB has been contacted for comment.