What Sedgwick’s experts say organisations should do now
Darren Betts, head of risk and regulation at Sedgwick International, said regulation is now a decisive factor in the TPA market, and that competitors without internal risk, compliance, regulatory and legal capability will struggle to keep pace. He said the strategic shift is clear — outsourced claims administration is moving from a cost-and-capacity model to a governance-and-control model, with regulators in both the UK and EU expecting principals to evidence oversight of outcomes, technology, model use and resilience, even where delivery sits with TPAs, captives, cloud providers or AI vendors.