The CQC said arrangements for co-ordinating healthcare appointments were “not effective”, and several hospital follow-up appointments had been missed.
Some staff described “stress, a lack of direction, and gaps in supervision” but received positive feedback from residents’ families, the Local Democracy Reporting Service (LDRS) added.
“This placed people at risk of delays in receiving necessary assessment, treatment or ongoing monitoring,” it said.
The CQC said the home was “clean, calm and comfortable” and had “kind and compassionate” staff.
“The registered manager was personable, knew people well and was observed engaging positively with people,” the report said.
“Staff appeared engaged with people and were seen sitting with them, talking and taking part in activities.”
Prime Life said the outcome of the CQC inspection had “fallen below” the expectations it had of itself.
“White Acres offers a valuable service to the people of Shepshed and the surrounding areas, and we will work closely alongside our local commissioners to ensure the service returns to its optimum level and the residents of the home continue to receive the best care and support possible,” a spokesperson said.
Additional reporting by Dan Hunt