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BBC<\/p>\nDaisy StephensBBC News, South of England<\/p>\n
BBC<\/p>\n
The inspection found the quality of care at Caremark in Wokingham and Bracknell had “deteriorated significantly”<\/p>\n
An adult care agency has been rated inadequate following an inspection after a person who used the service later died in hospital.<\/p>\n
The Care Quality Commission (CQC) inspected Caremark in Wokingham and Bracknell, which provides care to adults in their own homes, including those with a learning disability or who are autistic.<\/p>\n
The inspection found the quality of care at the agency had “deteriorated significantly”.<\/p>\n
A spokesperson for Caremark said: “We are working closely with the CQC to address all identified concerns and have already begun implementing comprehensive improvements to our processes.<\/p>\n
“The quality and safety of care delivery remain our absolute priority.”<\/p>\n
The watchdog did not examine the specific incident where an individual died, but rather looked at concerns that were raised as a result of the incident.<\/p>\n
Concerns raised<\/p>\n
The inspection found that people’s care notes included “inappropriate language”, with one person referred to solely by their surname, and showed staff did not always raise concerns with managers.<\/p>\n
It also found problems with medicine management, a lack of guidance on how to communicate with people, and that leaders were not ensuring people understood their care in line with the Mental Capacity Act.<\/p>\n
The inspector also found poor recruitment records, with “no evidence staff had been interviewed for their roles”.<\/p>\n
The CQC’s deputy director of operations in Berkshire, Roger James, said the inspection also found staff did not have the correct training – including in areas such as delivering medicines, or how to manage choking.<\/p>\n
The service has been placed in special measures, meaning it will be closely monitored to ensure improvements are made and people are kept safe, the CQC said.<\/p>\n
![\"Caremark's](\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/09\/78940e70-8714-11f0-8539-299a7a7c0d9c.png.webp.webp\")
<\/p>\n
Caremark cares for people in their own homes<\/p>\n
Mr James said the inspection was concerning, and that “poor leadership” was behind most of the issues.<\/p>\n
“We found many gaps in care plans including key information about people’s needs, and missing guidance from external healthcare professionals,” he said.<\/p>\n
“We also heard that people’s care wasn’t always consistent, with family members having to show staff how to provide the care, as staff didn’t have the right information.”<\/p>\n
Caremark said it had already made a number of changes, including a review of administrative procedures, enhanced staff training on documentation requirements, and regular monitoring.<\/p>\n","protected":false},"excerpt":{"rendered":"Daisy StephensBBC News, South of England BBC The inspection found the quality of care at Caremark in Wokingham…\n","protected":false},"author":2,"featured_media":106634,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":{"0":"post-106633","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-healthcare","8":"tag-health","9":"tag-healthcare","10":"tag-uk","11":"tag-united-kingdom","12":"tag-unitedkingdom"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/106633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=106633"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/106633\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/106634"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=106633"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=106633"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=106633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}