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SoundHound AI and Red Lobster today announced a partnership to roll out an AI-powered phone ordering agent across all Red Lobster locations. <\/p>\nSoundHound AI and Red Lobster today announced a partnership to roll out an AI-powered phone ordering agent across all Red Lobster locations. <\/p>\n
SANTA CLARA, Calif., September 23, 2025 \u2013 SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, and Red Lobster, the world\u2019s largest and most-loved seafood restaurant company, today announced a partnership to roll out an AI-powered phone ordering agent that will revolutionize takeout ordering across all Red Lobster locations. The collaboration is designed to enhance the guest experience and provide valuable support to in-restaurant teams.<\/p>\n
Leveraging SoundHound\u2019s advanced AI technology, Red Lobster can now ensure that every phone call across locations is answered, no matter how busy a restaurant gets. The system can handle multiple calls simultaneously, allows for seamless order placement, and provides instant answers to common guest questions about store hours, locations,\u00a0 menu items, and more. It is trained on Red Lobster\u2019s full menu, making ordering faster, easier, and more efficient for both guests and staff. Orders are sent directly to the restaurant\u2019s point-of-sale system, reducing the workload for in-store staff.<\/p>\n
This streamlined process allows Red Lobster employees to focus on what they do best: greeting guests, and ensuring they receive hot, delicious food with exceptional service.<\/p>\n
\u00a0\u201cAt Red Lobster, we are committed to providing the ultimate dining experience for our guests, whether they\u2019re dining in or ordering takeout or delivery,\u201d said Larry Konecny, COO, Red Lobster. \u201cWith SoundHound\u2019s cutting-edge voice AI technology, we\u2019re able to streamline the takeout process to make ordering faster and easier for our guests; including quick and seamless reordering for those who always want their favorites. And, for those who prefer speaking to a live agent, connecting directly with the restaurant is always an option. Ultimately, it\u2019s about giving our guests a convenient, customized experience that fits their needs.\u201d<\/p>\n
\u201cSoundHound is seeing huge demand for our AI-powered voice ordering services, and we\u2019re excited to be working with a renowned brand like Red Lobster to revolutionize the future of ordering,\u201d said Ben Bellettini, SVP of Restaurant Sales, SoundHound AI. \u00a0\u201cConsumers have been quick to recognize the benefits of our quick and easy system, and employees are grateful for the extra breathing space it gives them to concentrate on delivering first rate customer service.\u201d<\/p>\n
SoundHound powers thousands of locations with its industry-leading voice and conversational AI technology. For more information about SoundHound AI\u2019s restaurant solutions, visit: https:\/\/www.soundhound.com\/voice-ai-solutions\/restaurants\/<\/a>\u00a0<\/p>\n About SoundHound AI\u00a0<\/p>\n SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound\u2019s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company\u2019s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world class businesses.\u00a0<\/p>\n About Red Lobster Seafood Co.\u00a0<\/p>\n Red Lobster is the world\u2019s largest and most-loved seafood restaurant company, headquartered in Orlando, Fla. With a proud heritage, Red Lobster is focused on serving the highest quality, freshly prepared seafood that is traceable, sustainable, and responsibly sourced. To learn more about Red Lobster, including locations and menu options, please visit http:\/\/www.redlobster.com<\/a> or find us on Facebook<\/a>, X<\/a>, Instagram<\/a>, Threads<\/a>, or TikTok<\/a>.<\/p>\n Media Contact:<\/p>\n Gianna Arantes<\/p>\n 201-815-9852<\/p>\n