{"id":190852,"date":"2025-10-10T16:28:18","date_gmt":"2025-10-10T16:28:18","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/190852\/"},"modified":"2025-10-10T16:28:18","modified_gmt":"2025-10-10T16:28:18","slug":"klarna-boss-claims-ai-halved-workforce-without-layoffs","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/190852\/","title":{"rendered":"Klarna boss claims AI halved workforce without layoffs"},"content":{"rendered":"<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The boss of Klarna has claimed that artificial intelligence has allowed the fintech company to shed more than half its workforce, insisting that he was trying to be more \u201chonest\u201d on the issue than other business leaders.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Sebastian Siemiatkowski, who co-founded the \u201cbuy now, pay later\u201d company in 2005, has shrunk its workforce from 7,400 people to about 3,000, while increasing revenues and customers.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u201cSo, we\u2019re simply not recruiting, which means that we can avoid doing layoffs,\u201d he told Bloomberg Television.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\"><a href=\"https:\/\/www.thetimes.com\/business-money\/technology\/article\/klarnas-ai-chatbot-does-the-work-of-700-full-time-staff-nbmd2qwnp\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">Last year<\/a> Klarna announced that it was using an AI-powered chatbot to handle two thirds of its customer service inquiries, doing the equivalent work of 700 full-time agents, estimating that it would drive a $40 million improvement in annual profit that year.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The company, which launched its shares in New York <a href=\"https:\/\/www.thetimes.com\/article\/klarna-ipo-market-debut-b90nkvkfm\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">last month<\/a> in one of the biggest IPOs this year, had taken savings from its payroll costs and reinvested them into paying its remaining employees more, Siemiatkowski said. The expectation was that wage costs would remain steady as its workforce declined, he has previously said.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Siemiatkowski, 44, said that society needed to \u201cfigure out\u201d how to respond to the disruption caused to the jobs market by the technology, which would create some new roles but hit others like translators. \u201cI feel there is a massive shift coming to knowledge work; and it\u2019s not just in banking, it\u2019s in society at large,\u201d the Swede said.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">He foresaw \u201cconcerns for society\u201d about the adoption of the technology, particularly in the hands of non-democratic countries, but that it would be good for society overall.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u201cIt means less excess profits in what has been not as well-functioning markets as they could have been,\u201d he said.<\/p>\n<p><img decoding=\"async\" alt=\"The Fearless Girl statue facing the New York Stock Exchange facade, which displays a Klarna banner.\" loading=\"lazy\" src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/10\/\/7854ab1c-43c2-47f1-aa64-28b1dc7f3f93.jpg\" class=\"responsive-sc-1nnon4d-0 bAbKns\"\/><\/p>\n<p>Klarna\u2019s New York IPO last month was one of the biggest this year<\/p>\n<p>AP<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\"><a href=\"https:\/\/www.thetimes.com\/article\/klarna-boss-ai-could-cause-a-recession-and-many-job-losses-t6gtvrqtx\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">Siemiatkowski<\/a> is the latest chief executive to acknowledge that jobs will be cut as a result of <a href=\"https:\/\/www.thetimes.com\/topic\/artificial-intelligence\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">AI<\/a>, after Andy Jassy, the chief executive of Amazon, cautioned staff in June that the rollout of generative AI systems such as chatbots and AI agents \u2014 tools that carry out tasks autonomously \u2014 would reduce <a href=\"https:\/\/www.thetimes.com\/topic\/amazon\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">Amazon<\/a>\u2019s total corporate workforce in the next few years.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">\u201cAs we roll out more generative AI and agents, it should change the way our work is done. We will need fewer people doing some of the jobs that are being done today and more people doing other types of jobs,\u201d Jassy told employees, in a rare explicit warning from a major chief executive of the potential impact of the technology on the workforce.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The <a href=\"https:\/\/www.thetimes.com\/topic\/bank-of-england\" class=\"link__RespLink-sc-1ocvixa-0 csWvlP\" rel=\"nofollow noopener\" target=\"_blank\">Bank of England<\/a> has warned that the sharp rise in the valuations of American technology companies could spark a sell-off in global markets that would hit the UK, as investors have clamoured to capitalise on AI.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Stock market valuations, particularly in the United States, \u201cappeared stretched\u201d and on some measures in the US were \u201ccomparable to the peak of the dotcom bubble\u201d, officials on the Bank\u2019s financial policy committee said.<\/p>\n<p class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">Klarna revolutionised the ecommerce payment landscape with its buy-now, pay-later \u00adservices, allowing consumers to make purchases and pay for them later or in instalments.<\/p>\n<p id=\"last-paragraph\" class=\"responsive__Paragraph-sc-1pktst5-0 gaEeqC\">The business has claimed that it is used by 111 million customers globally, with its flexible payment options offered by retailers at checkouts including John Lewis, Asos, Argos, Ticketmaster and Booking.com.<\/p>\n","protected":false},"excerpt":{"rendered":"The boss of Klarna has claimed that artificial intelligence has allowed the fintech company to shed more than&hellip;\n","protected":false},"author":2,"featured_media":190853,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[554,733,4308,86,56,54,55],"class_list":["post-190852","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-technology","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/190852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=190852"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/190852\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/190853"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=190852"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=190852"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=190852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}