![\"Google](\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/10\/Google-Pixel-10-in-Frost-vs-Google-Pixel-10-Pro-in-Moonstone-4-of-5.jpg\"\/ "\\"Google")
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C. Scott Brown \/ Android Authority<\/p>\n
\ud83d\udde3\ufe0f This is an open thread.<\/p>\n
We want to hear from you! Share your thoughts in the comments and vote in the poll below \u2014 your take might be featured in a future roundup.<\/p>\n
For as much as we like Google\u2019s Pixel phones<\/a> here at Android Authority, there\u2019s one area where Pixels have long struggled: post-purchase customer support. Google is notorious for its disappointing customer service\/warranty support, as no shortage of Reddit and Pixel Phone Help threads will gladly tell you.<\/p>\n While this isn\u2019t a new issue for Google, it all came under the spotlight recently, thanks to a post<\/a> on the r\/GooglePixel subreddit.<\/p>\n The author of the post says they bought a new Pixel 9 Pro in the spring, and after just a few months, the screen failed. \u201cThe screen was still responding to the touch and having haptic feedback, yet it only displayed an utterly white screen.\u201d<\/p>\n After taking the Pixel back to the store where it was purchased, Google\u2019s warranty team quoted \u20ac500 for the repair \u2014 despite the Pixel 9 Pro still being under warranty. Supposedly, Google deemed the warranty invalid due to \u201ca little mark on the screen, barely visible to the naked eye.\u201d<\/p>\n The author of the Reddit post sums up their thoughts on the whole situation, writing, \u201cGoogle\u2019s written response left me speechless: They recognized a factory defect, unrelated to the mark, that led to the problem on the screen. However, in the process of repairing it, they would also have to fix that little mark on the screen, and so they wanted me to pay for that.\u201d<\/p>\n There are a couple of ways to look at this. On the one hand, without knowing what the \u201clittle mark\u201d looks like, it\u2019s difficult to say whether or not Google was justified in its response. Then again, if the mark really was as insignificant as it\u2019s claimed, this seems like a pretty poor reaction from Google.<\/p>\n Reading through comments on the Reddit post, there\u2019s no shortage of people sharing similarly bad experiences with this side of Pixel ownership. As one comment says, \u201cJust experienced this with my pixel 8. Sent it in to fix the green screen manufacturing defect they officially recognized, only to be quoted 160\u20ac for a completely unrelated tiny cosmetic damage on the case.\u201d<\/p>\n Someone else says, \u201cHappened to me too this summer. Now I understand why repair service was so lame,\u201d while another commenter writes, \u201cGoogle support is shockingly awful. I was stunned at how blatantly I was brushed off when I had a real problem with my Pixel 9 pro xl, literally just 2 months after I bought it.\u201d<\/p>\n However, other comments call out much more positive experiences with Google\u2019s customer service. In fact, my colleague Zac Kew-Denniss wrote an article earlier this year talking about how great Google support has been for him<\/a>.<\/p>\n What’s your experience with Google’s customer support been like?<\/p>\n 22 votes<\/p>\n Great! I’ve never had an issue.<\/p>\n 9%<\/p>\n Fine. Nothing amazing or horrible.<\/p>\n 36%<\/p>\n Not great, it could be a lot better.<\/p>\n 18%<\/p>\n Truly the worst.<\/p>\n 36%<\/p>\n If you\u2019ve ever had to interact with Google\u2019s customer support to get help with your Pixel, I\u2019d love to hear about your experience. Have you ever encountered something like what\u2019s described in the original Reddit post? Have you had a different issue with Google? Or has the company\u2019s support team worked out well for you?<\/p>\n There are likely many stories to tell about Google\u2019s customer support, both good and bad. If you have one to share, I\u2019d love to hear it in the comments below.<\/p>\n![\"Screenshot](\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/10\/pixel-customer-support-reddit-comment-screenshot-1.jpg\"\/ "\\"Screenshot\\"")
![\"Screenshot](\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/10\/pixel-customer-support-reddit-comment-screenshot-2.jpg\"\/ "\\"Screenshot\\"")
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