{"id":317629,"date":"2025-12-15T18:25:36","date_gmt":"2025-12-15T18:25:36","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/317629\/"},"modified":"2025-12-15T18:25:36","modified_gmt":"2025-12-15T18:25:36","slug":"evri-sorry-after-80-customers-from-lincolnshire-complain-to-bbc","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/317629\/","title":{"rendered":"Evri sorry after 80 customers from Lincolnshire complain to BBC"},"content":{"rendered":"<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">In nearby Faldingworth, four residents described problems with deliveries.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Bill Harwin, 72, accused Evri of lying after his \u00a380 order of bed linen failed to arrive.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">According to Mr Harwin, when the online seller tried to find out what had happened, Evri said the parcel &#8220;had gone through their system but had not gone out to the delivery driver&#8221;.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Mr Harwin then checked his tracking details, which said the parcel had been delivered six days earlier.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;Somebody has been telling lies to somebody and that&#8217;s just unacceptable,&#8221; he said.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Ann Oliver, 71, described Evri&#8217;s performance as &#8220;dire&#8221; after tracking details for her parcel showed it was delivered on 2 December, despite her claiming it was nowhere to be seen.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Fellow villager Karen Jones, 62, said she was now avoiding the company after three parcels failed to turn up, with one incorrectly marked as delivered.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;I&#8217;ve even felt like driving up to the CEO,&#8221; she added. &#8220;I&#8217;ve been that frustrated.&#8221;<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Hannah Clark, 44, described issues with five parcels in the past few weeks. One was incorrectly marked as delivered, while two others were cancelled and refunded.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;Where are they? Have they been hidden, have they been destroyed?&#8221; she asked.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;Or have they been taken and put under other people&#8217;s Christmas trees.&#8221;<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">In October, a survey of nine parcel delivery companies for the regulator Ofcom <a href=\"https:\/\/www.ofcom.org.uk\/post\/deliveries-and-charges\/best-and-worst-parcel-firms-for-customer-satisfaction-revealed-2025\" class=\"ssrcss-f6h2dj-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">found Evri had the lowest customer satisfaction, external<\/a> level, at 31%, below Yodel on 38%. The average satisfaction rate for all companies was 47%.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">The survey of 4,058 people examined the companies&#8217; performance in handling contacts and complaints from recipients of parcels. Evri also finished bottom of the list in 2023 and 2024.<\/p>\n","protected":false},"excerpt":{"rendered":"In nearby Faldingworth, four residents described problems with deliveries. Bill Harwin, 72, accused Evri of lying after his&hellip;\n","protected":false},"author":2,"featured_media":317630,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[49,50,51,47,52,48],"class_list":{"0":"post-317629","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-headlines","8":"tag-headlines","9":"tag-news","10":"tag-top-news","11":"tag-top-stories","12":"tag-topnews","13":"tag-topstories"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/317629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=317629"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/317629\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/317630"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=317629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=317629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=317629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}