{"id":324270,"date":"2025-12-19T08:09:09","date_gmt":"2025-12-19T08:09:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/324270\/"},"modified":"2025-12-19T08:09:09","modified_gmt":"2025-12-19T08:09:09","slug":"sussex-police-hails-call-handlers-for-999-response-time-records","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/324270\/","title":{"rendered":"Sussex Police hails call handlers for 999 response time records"},"content":{"rendered":"<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">He said: &#8220;I loved helping kids one-to-one and felt I could do more and help more people in the emergency services.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;If you are calling the police you are probably not having a good day, so I try to keep calm and keep the caller calm with me to try and get as much information as we can.&#8221;<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Sussex Police said new technology in its call handling operation had led to improvements in how emergency 999 and non-emergency 101 calls were routed in its control room.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">The force was the best in the UK at answering calls within the 10 second target between August and November, according to <a href=\"https:\/\/www.police.uk\/pu\/your-area\/sussex-police\/performance\/999-performance-data\/?tc=ES2NH1\" class=\"ssrcss-f6h2dj-InlineLink e1kn3p7n0\" rel=\"nofollow noopener\" target=\"_blank\">national police league tables, external<\/a>.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Sussex Police said it believed it was the first force to top the table for four months since call handling records began.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Surrey Police also ranked second in last month&#8217;s table, answering 97.5% of calls within the 10-second target.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Kent Police answered 91.7% per cent of calls within 10 seconds in November.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Sussex Police Ch Supt Rachel Glenton said: &#8220;Behind every 999 call is someone that needs our help.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;We have a real passion and desire to do the right thing and get to people in their time of need.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"He said: &#8220;I loved helping kids one-to-one and felt I could do more and help more people in&hellip;\n","protected":false},"author":2,"featured_media":324271,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[49,50,51,47,52,48],"class_list":["post-324270","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-news","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/324270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=324270"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/324270\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/324271"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=324270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=324270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=324270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}