AI tools<\/a> could have on the healthcare sector, and while organizations appear to be vaguely ready for the tech, workers aren’t.<\/p>\nFour in five healthcare leaders surveyed by NTT Data say they have a well-defined generative AI strategy, but only half of those say their strategy is strongly aligned with business goals.<\/p>\n
Furthermore, only around half (54%) of all respondents rated their GenAI capabilities has high-performing, leaving plenty of room for improvement.<\/p>\n
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Healthcare workers aren’t ready to benefit from AI<\/p>\n
The news comes as the UK Government seeks to make the NHS the most AI-enabled health system in the world, as part of a 10-year plan, by equipping workers with trusted AI assistants to bridge ongoing skills gaps.<\/p>\n
The benefits are clear: 94% agree that GenAI accelerates R&D to improve diagnostics, predictive analytics and task automation.<\/p>\n
Artificial intelligence is now being seen as a driver of better patient outcomes and process adherence, but some challenges remain.<\/p>\n
For example, three in four workers report skills shortages in working with GenAI. Companies are also worried about legacy infrastructure (91%), data privacy and PHI misuse (91%) and cybersecurity (58%).<\/p>\n
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In terms of their technical readiness, fewer than half have assessed their data or platform for GenAI readiness (48%) and invested sufficiently in data storage and processing (44%).<\/p>\n
“To achieve GenAI\u2019s full potential in healthcare, organisations must align the technology to their business strategies, develop comprehensive workforce training, and implement multi-layered governance strategies that prioritise people and keep humans in the loop,” NTT Data North American SVP Sundar Srinivasan summarized.<\/p>\n
Looking ahead, three in five (59%) are planning significant GenAI investments within the next two years, because most (87%) believe GanAI’s benefits could outweigh legal and security risks.<\/p>\n
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