\n The service at Bembridge Close, now run by Milestones Trust, was registered under its new provider on November 4, 2024.\n<\/p>\n
\n As a result of the change of ownership, it will have to undergo a new inspection.\n<\/p>\n
\n The last CQC report, drawn from the previous provider\u2019s April 2019 inspection and published on May 16, 2019, covers five key areas: safety, effectiveness, caring, responsiveness, and leadership.\n<\/p>\n
\n At the time of the last inspection, Bembridge House was fully occupied, supporting up to eight adults.\n<\/p>\n
\n Inspectors found the service safe, with robust systems in place for safeguarding and risk assessment.\n<\/p>\n
\n Staff had clear procedures to report concerns.\n<\/p>\n
\n One staff member said: “I would record the concern and report it to my manager.”\n<\/p>\n
\n Relatives expressed confidence in the service, with one noting: “They [staff] don’t hide anything from us.”\n<\/p>\n
\n Medicines were managed safely, with the required training given to staff.\n<\/p>\n
\n The home environment, including bedrooms and communal areas, was well maintained and kept clean.\n<\/p>\n
\n Relatives reported: “I have never found the home dirty.”\n<\/p>\n
\n Fire safety was prioritised, with regular drills involving both staff and residents.\n<\/p>\n
\n The report highlighted personalised care, with staff focusing on the individuality of each resident.\n<\/p>\n
\n Support plans reflected people\u2019s needs, and staff adapted communication to meet those needs.\n<\/p>\n
\n One healthcare professional said: “The team adapt their communication to meet the individual needs of the client.\n<\/p>\n
\n “The team use short, simple phrases and key words when communicating with client\u2019s who are able to understand simple verbal communication.”\n<\/p>\n
\n Staff received thorough induction and ongoing training, including in specialised areas such as epilepsy and dementia, and were subject to recruitment checks.\n<\/p>\n
\n Relatives and professionals gave favourable feedback.\n<\/p>\n
\n A health care professional said: “The staff team and manager keep me informed with updates on a regular basis, and have made timely referrals to our service to ensure that the residents receive the appropriate support\/assessment.”\n<\/p>\n
\n Person-centred care was a theme throughout, with staff striving to promote independence and choice.\n<\/p>\n
\n Activities and support were adapted to preferences and diverse needs, including dietary requirements and accessible design features like a sensory room and large garden.\n<\/p>\n
\n Leadership was found to be effective and open.\n<\/p>\n
\n One staff member said: “This is the best place I have ever worked in.”\n<\/p>\n
\n Relatives felt able to approach management, as one said: “I feel the service is well run.”\n<\/p>\n
\n The CQC will re-inspect Bembridge House under its new provider to ensure continued standards.\n<\/p>\n
\n Relatives and community members can give feedback via the CQC website, which may help guide future inspections.\n<\/p>\n