\n The CQC published its inspection of Chapel St Surgery, Chapel Street, Newhaven, on December 30, 2025.\n<\/p>\n
\n The surgery looks after about 5,200 people under a contract with NHS England.\n<\/p>\n
\n The inspection took place in August to check on previous breaches of regulation.\n<\/p>\n
\n It found that the service had a “positive learning culture”, enabling people to raise concerns, and all facilities and equipment met people’s needs, were “clean and well-maintained” and risks were mitigated.\n<\/p>\n
\n This included having enough staff with the right skills, good management of medicines and people being involved in planning any changes.\n<\/p>\n
\n People’s privacy and dignity were also protected, and people gave positive feedback about the way they were treated.\n<\/p>\n
\n The CQC added: “The service supported staff wellbeing.”\n<\/p>\n
\n Feedback of the service was collected in various ways, including a patient survey, the NHS Friends and Family Test and comments submitted for the inspection.\n<\/p>\n
\n The CQC received 48 comments from people using the service for the inspection, with half happy with the service and giving examples of “good care”.\n<\/p>\n
\n The other half were “critical”, which the report states is particularly about “difficulties in booking an appointment”.\n<\/p>\n
\n National GP Patient Survey showed that a little more than half of respondents described their overall experience of the service “positively”.\n<\/p>\n
\n This is less than the national average score of 75 per cent.\n<\/p>\n
\n Over 12 months, 83 per cent of people who had submitted feedback through the NHS Friends and Family Test said they would recommend the service to friends and family.\n<\/p>\n
\n Encouragingly, the report said, “The service had recently restarted its patient participation group (PPG) who represented the views of people using the service.\n<\/p>\n
\n “They were seeking to expand membership and utilise their support in new ways, for example, potentially to provide people with information about how to access appointments online.”\n<\/p>\n
\n Since the previous inspection, the CQC said the surgery had made improvements and was “no longer in breach of legal regulation for safe care and treatment; good governance; staffing; and fit and proper persons employed”.<\/p>\n","protected":false},"excerpt":{"rendered":"The CQC published its inspection of Chapel St Surgery, Chapel Street, Newhaven, on December 30, 2025. The surgery…\n","protected":false},"author":2,"featured_media":364128,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-364127","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/364127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=364127"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/364127\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/364128"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=364127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=364127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=364127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}