\n West Rainton Surgery near Durham received the upgraded rating after an inspection carried out by the CQC between October 13 and 16.\n<\/p>\n
\n The inspection was carried out as part of CQC\u2019s continual checks on the safety and quality of healthcare services.\n<\/p>\n
\n The surgery, which provides care to around 5,468 people, was previously rated as good. It was rated outstanding in the areas of caring, responsive and well-led, while safe and effective were rated as good.\n<\/p>\n
\n West Rainton Surgery (Image: Supplied)\n<\/p>\n
\n Linda Hirst, CQC\u2019s deputy director of operations in the north, said: “When we inspected West Rainton Surgery, we found a practice that puts people at the heart of everything it does.\n<\/p>\n
\n “Staff treated people with kindness and respect, and were exceptional at listening and understanding people\u2019s needs, to ensure they could access care in a way that worked for them.”\n<\/p>\n
\n The CQC highlighted the surgery\u2019s close ties with the community and its innovative approach to supporting individuals who may face barriers to healthcare.\n<\/p>\n
\n One example cited by the CQC was the practice\u2019s work with the Gypsy, Roma and Traveller (GRT) community.\n<\/p>\n
\n The surgery identified communication barriers and developed targeted plans to improve access, which resulted in increased health checks for members of the GRT community and the potential to reduce long-term care needs.\n<\/p>\n
\n Ms Hirst said: “Also, it was great to see that survey results showed 88.6 per cent of people felt that they had received a positive experience when contacting their GP, well above the national average of 69.6 per cent.\n<\/p>\n
\n “It was also reassuring that 86.6 per cent of people found it easy to contact their GP practice on the phone, compared to a national average of 52.9 per cent.\n<\/p>\n
\n “Leaders and staff at West Rainton Surgery should be very proud of the findings of this report.\n<\/p>\n
\n “Other GP practices should look to this report to see if there\u2019s anything to learn from it.”\n<\/p>\n
\n The CQC praised the surgery for placing patients at the centre of decision-making about their care and for ensuring smooth transitions between services through collaboration with partner organisations.\n<\/p>\n
\n Leadership was also highlighted as a key strength, with leaders described as supportive of staff wellbeing and committed to enabling person-centred care.\n<\/p>\n
\n This approach was found to empower staff and contribute to the delivery of high-quality care.\n<\/p>\n
\n The report also noted that patients felt confident giving feedback, and believed the surgery would act on their comments to make improvements where needed.\n<\/p>\n
\n CQC inspections are informed by feedback from patients, families, and staff, and the regulator encourages people to continue sharing their experiences to help shape future inspections.\n<\/p>\n
\n If the CQC identifies evidence that people are at immediate risk of harm during an inspection, it has the authority to take action to protect patient safety.\n<\/p>\n
\n The full inspection report for West Rainton Surgery will be published on the CQC\u2019s website in the coming days.\n<\/p>\n
\n Patients and members of the public are encouraged to give feedback about their healthcare experiences through the CQC website or by calling 03000 616161.<\/p>\n","protected":false},"excerpt":{"rendered":"West Rainton Surgery near Durham received the upgraded rating after an inspection carried out by the CQC between…\n","protected":false},"author":2,"featured_media":368741,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-368740","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/368740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=368740"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/368740\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/368741"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=368740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=368740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=368740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}