{"id":447597,"date":"2026-02-27T00:42:08","date_gmt":"2026-02-27T00:42:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/447597\/"},"modified":"2026-02-27T00:42:08","modified_gmt":"2026-02-27T00:42:08","slug":"burger-king-ai-bot-will-check-up-on-staffs-please-and-thank-yous","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/447597\/","title":{"rendered":"Burger King AI bot will check up on staffs’ please and thank yous"},"content":{"rendered":"

Burger King’s chief digital officer told online publication The Verge, external<\/a> that the fast-food outlet had trained the OpenAI-powered system to identify terms including “please” and “thank you” in order to evaluate staff friendliness.<\/p>\n

The system analyses audio from drive-thru interactions.<\/p>\n

All US Burger King restaurants are poised to have access to the BK Assistant AI platform by the end of 2026, a company spokesperson told the BBC.<\/p>\n

The tool is “designed to streamline restaurant operations” to let managers and staff “focus more on guest service and team leadership”, Restaurant Brands International, the chain’s parents company, said in a statement on Thursday.<\/p>\n

One promotional video for the new AI assistant features the “Patty” chat-bot notifying an employee that a machine is running low on Diet Coke. Another worker asks “Patty” for a recipe reminder.<\/p>\n

But the video also highlights an element of the tool that has started to generate backlash online: its ability to closely monitor employee behaviour.<\/p>\n

“The team’s friendliness scores this morning were the highest this week,” the chat-bot tells a staff member through her headset.<\/p>\n","protected":false},"excerpt":{"rendered":"Burger King’s chief digital officer told online publication The Verge, external that the fast-food outlet had trained the…\n","protected":false},"author":2,"featured_media":447598,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[554,733,4308,86,56,54,55],"class_list":["post-447597","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-technology","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/447597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=447597"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/447597\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/447598"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=447597"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=447597"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=447597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}