The retailer’s attempt to humanise its chat bot may have backfired, as some users said that Olive was “obnoxious,” while another said that they found its small talk “aggravating.”<\/p>\n
“The fake banter made me haaaaate [sic] it,” wrote one customer on Reddit.<\/p>\n
“It asked me for my date of birth and when I gave it, it started rambling about how its mother was born in the same year” another Reddit user, who had tried to rearrange a delivery, said. <\/p>\n
“The ick cringe factor whilst wasting completely unnecessary time was enough to make me hate Olive and wish her harm.”<\/p>\n
Another user on X said that Olive “started talking about its memories of its mother and her angry voice” and “kept claiming to be a real person.” <\/p>\n
A Woolworths spokesperson said in a statement to the BBC that the responses about birthdays had been written by a human.<\/p>\n
“Olive has been around since 2018. Over this time, customer feedback for Olive has been very positive, with many noting its personality,” they said.<\/p>\n
“A number of responses about birthdays were written for Olive by a team member several years ago as a more personal way for Olive to connect with customers.<\/p>\n
“As a result of customer feedback, we recently removed this particular scripting.”<\/p>\n","protected":false},"excerpt":{"rendered":"The retailer’s attempt to humanise its chat bot may have backfired, as some users said that Olive was…\n","protected":false},"author":2,"featured_media":448935,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[554,733,4308,86,56,54,55],"class_list":{"0":"post-448934","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-technology","12":"tag-uk","13":"tag-united-kingdom","14":"tag-unitedkingdom"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/448934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=448934"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/448934\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/448935"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=448934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=448934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=448934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}