{"id":450475,"date":"2026-02-28T15:21:39","date_gmt":"2026-02-28T15:21:39","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/450475\/"},"modified":"2026-02-28T15:21:39","modified_gmt":"2026-02-28T15:21:39","slug":"europes-top-airports-for-customer-service-revealed-and-2-uk-hubs-made-the-top-tier","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/450475\/","title":{"rendered":"Europe\u2019s Top Airports for Customer Service Revealed \u2013 And 2 UK Hubs Made the Top Tier"},"content":{"rendered":"

For the most part, airports are highly stressful places. But sometimes, just sometimes, there\u00a0are airports that make international travel\u00a0feel like a breeze. Security is swift, staff are calm and helpful and there are plenty of good shops and caf\u00e9s to keep you occupied while you wait for your gate to be called.\u00a0<\/p>\n

Wouldn\u2019t it be great if you could know exactly which airports offer that kind of experience? Well, every year Airports Council International (ACI) does the work to find out just that. Now, it\u2019s revealed the winners of its ASQ Customer Experience Award, and two UK airports are among them.\u00a0<\/p>\n

ACI\u00a0collected feedback from 700,000 travellers who\u00a0were randomly selected at gates of more than 400 airports across 110 different countries. They were asked to share their thoughts on the hub\u2019s cleanliness, how enjoyable it is, how easy it is travel through and how dedicated the staff are.\u00a0<\/p>\n

\"Newcastle
\nPhotograph: Framalicious \/ Shutterstock.com <\/p>\n

The top performing 20 percent of airports assessed are then handed an\u00a0ASQ Customer Experience Award. Of all the hundreds of airports that ACI evaluated, two UK airports made it into the top 20 percent.\u00a0Belfast International Airport and Newcastle International Airport were both\u00a0crowned\u00a0two of\u00a0Europe\u2019s best airports with\u00a05m to 15m annual passengers for customer service.<\/p>\n

Newcastle Airport\u00a0was also inducted into the\u00a0ACI World Director General\u2019s \u2018Roll of Excellence\u2019, a list made of of airports recognised for consistent\u00a0performance, long-term commitment and excellence. It was named the world\u2019s best place to fly from in both 2023<\/a> and 2024<\/a>, and could be getting even better in the future. The airport is set to undergo a\u00a0\u00a360 million expansion<\/a> that could see its annual passenger numbers double.\u00a0<\/p>\n

Find the full lowdown on Europe\u2019s best airport for customer service here<\/a>.<\/p>\n

ICYMI:\u00a0The best major airport in Britain in 2025, according to Which?<\/a><\/p>\n

Plus:\u00a0It\u2019s now easier than ever to fly to this remote part of England<\/a>.\u00a0<\/p>\n

Stay in the loop: sign up to our\u00a0free Time Out Travel newsletter<\/a>\u00a0for all the latest travel news and best stuff happening across the world.<\/p>\n","protected":false},"excerpt":{"rendered":"For the most part, airports are highly stressful places. But sometimes, just sometimes, there\u00a0are airports that make international…\n","protected":false},"author":2,"featured_media":450476,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[4821,59,57,58,50,4822,387,56,54,55],"class_list":["post-450475","post","type-post","status-publish","format-standard","has-post-thumbnail","category-united-kingdom","tag-categories-travel","tag-gb","tag-great-britain","tag-greatbritain","tag-news","tag-news-transport-travel","tag-travel","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/450475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=450475"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/450475\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/450476"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=450475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=450475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=450475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}