\n Inspectors for the Care Quality Commission (CQC) found breaches in safe care and treatment, staffing and governance at Health Transportation Group-UK East in Norwich, which provides specialist transport to NHS patients.\n<\/p>\n
\n CQC rated the business’ Norwich branch “inadequate” (Image: Denise Bradley)\n<\/p>\n
\n In the CQC’s report, inspectors said they found “systemic shortfalls that placed people at risk and did not meet the standards of a safe or well-led service.”\n<\/p>\n
\n Carolyn Jenkins, deputy director in the East of England, said: “When we inspected this service, we were concerned to find leaders hadn\u2019t given their frontline staff the training and support they needed to keep people safe.\n<\/p>\n
\n “Staff did their best to meet people\u2019s needs but they were undermined by poor management.”\n<\/p>\n
\n She added: “We’ve shared our findings with the management and told them exactly where improvements must be made.\n<\/p>\n
\n “We\u2019ll continue to monitor this service closely to ensure these are made promptly and people are cared for safely in the meantime.”\n<\/p>\n
\n But Neil Berry, CEO of HTG-UK has condemned the findings, saying the “rogue” report painted a “false and distorted picture”.\n<\/p>\n
\n Neil Berry is the CEO of HTG-UK (Image: MARK FIELD PHOTOGRAPHY)\n<\/p>\n
\n He said: “We have grave concerns relating to the inspection process, the report and its findings.\n<\/p>\n
\n “The CQC inspectors chose hearsay over hard evidence and their wider organisation has failed to adequately address our challenges to the accuracy of the report.\n<\/p>\n
\n “Despite our full co-operation, the CQC has published a distorted report which contains over 30 factual inaccuracies and other serious misrepresentations.\n<\/p>\n
\n “As a company that always strives for continuous improvement, we are never complacent. But this inspection report paints a false and damaging picture.\n<\/p>\n
\n “I would like to assure the many vulnerable patients who rely on us, that we will continue to provide a safe, professional and compassionate service.”\n<\/p>\n
\n The boss added he has lodged a formal complaint with the CQC’s chief executive and is considering legal action against the watchdog.\n<\/p>\n
\n HTG-UK East – Norwich on Anson Road (Image: Denise Bradley)\n<\/p>\n
\n In response, a spokesman for CQC said: “We follow a published factual accuracy process while compiling our reports.\n<\/p>\n
\n “As is standard practice, upon finalisation of the report we shared with the provider details of how to request a review of our quality control processes.\n<\/p>\n
\n “We will respond to any request for a review in a timely manner.”<\/p>\n","protected":false},"excerpt":{"rendered":"Inspectors for the Care Quality Commission (CQC) found breaches in safe care and treatment, staffing and governance at…\n","protected":false},"author":2,"featured_media":505586,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-505585","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/505585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=505585"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/505585\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/505586"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=505585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=505585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=505585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}