Freedom of information requests show that at least 25 families across four different council areas logged concerns about financial issues with Morar homes in the past three years.<\/p>\n
They complained about deposits not being returned and confusing invoices.<\/p>\n
In a letter to the Scottish government, one council described Morar’s refund policy as “unnecessarily complicated” and added: “Our chief social work officer is particularly concerned for residents who lack capacity and do not have family members to manage this on their behalf.”<\/p>\n
Morar’s contract with residents says any funds it holds will be returned if they move or pass away, but it does not say when it will be returned.<\/p>\n
Guidance from the Competition and Markets Authority, the UK government business regulator, says deposits should be paid back within 28 days.<\/p>\n
Jim Pearson, deputy chief executive at Alzheimer Scotland, described year-long delays as “appalling”.<\/p>\n
He said: “There is no reasonable excuse why that can’t be done in a reasonable timeframe.<\/p>\n
“I would suggest a reasonable timeframe would be a matter of weeks, maybe a month at the most.”<\/p>\n
The operator said “We act decisively where issues were identified, and continue to strengthen care, leadership and oversight.”<\/p>\n","protected":false},"excerpt":{"rendered":"Freedom of information requests show that at least 25 families across four different council areas logged concerns about…\n","protected":false},"author":2,"featured_media":515283,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[59,57,58,50,56,54,55],"class_list":{"0":"post-515282","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-united-kingdom","8":"tag-gb","9":"tag-great-britain","10":"tag-greatbritain","11":"tag-news","12":"tag-uk","13":"tag-united-kingdom","14":"tag-unitedkingdom"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/515282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=515282"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/515282\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/515283"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=515282"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=515282"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=515282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}