{"id":553351,"date":"2026-04-27T13:47:08","date_gmt":"2026-04-27T13:47:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/553351\/"},"modified":"2026-04-27T13:47:08","modified_gmt":"2026-04-27T13:47:08","slug":"no-phones-no-cash-outs-momo-agents-warned","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/553351\/","title":{"rendered":"No phones, no cash-outs &#8211; MoMo agents warned"},"content":{"rendered":"<p class=\"article-image\"><a href=\"https:\/\/www.ghanaweb.com\/GhanaHomePage\/business\/No-phones-no-cash-outs-MoMo-agents-warned-2031741?gallery=1\" rel=\"nofollow noopener\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2026\/04\/51249915.295.jpg\" alt=\"Customers must appear at the agent\u2019s location for all transactions\" title=\"Customers must appear at the agent\u2019s location for all transactions\" width=\"295\" height=\"221\" \/> <\/a>Customers must appear at the agent\u2019s location for all transactions<\/p>\n<p id=\"article-123\">In a bid to curb rising fraud within the mobile money value chain, the Mobile Money Advocacy Group Ghana (MoMAG) has directed all agents to halt cash-out transactions for customers who are not physically present.<\/p>\n<p>MoMAG stated that customers must appear at the agent\u2019s location with their mobile phones before any transaction can be processed.<\/p>\n<p>It explained that remote or proxy cash-outs, where one person withdraws funds on behalf of another, pose significant risks to both agents and customers.<\/p>\n<p><a href=\"https:\/\/www.ghanaweb.com\/GhanaHomePage\/business\/See-the-areas-that-will-be-affected-by-ECG-s-planned-maintenance-on-Monday-2031734\" rel=\"nofollow noopener\" target=\"_blank\">See the areas that will be affected by ECG&#8217;s planned maintenance on Monday<\/a><\/p>\n<p>In a statement, MoMAG said, \u201cAll members and agents are urgently advised to discontinue the practice of cash-out transactions where the customer is not physically present. If a customer wishes to withdraw funds, they must come to the agent\u2019s location and present their phone in person, just as they would for any standard transaction.\u201d<\/p>\n<p>The advisory also extends to deposits, with customers required to bring their phones along.<\/p>\n<p>According to MoMAG, unauthorised proxy transactions were a major factor behind recent sanctions, including the termination of more than 900 agent accounts and the one-month suspension of over 100 others.<\/p>\n<p>These breaches were linked to social engineering schemes that exploited compliance gaps among agents.<\/p>\n<p>Meanwhile, more than 8,000 agents have been cautioned following engagements with regulators and industry stakeholders and are now operating under stricter compliance rules.<\/p>\n<p>SA\/MA<\/p>\n","protected":false},"excerpt":{"rendered":"Customers must appear at the agent\u2019s location for all transactions In a bid to curb rising fraud within&hellip;\n","protected":false},"author":2,"featured_media":553352,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[2306,86,56,54,55],"class_list":{"0":"post-553351","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-mobile","9":"tag-technology","10":"tag-uk","11":"tag-united-kingdom","12":"tag-unitedkingdom"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/553351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=553351"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/553351\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/553352"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=553351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=553351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=553351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}