Public Sector<\/p>\n
Union demands government strips outsourcer of contract after delays, bereavement failures, and data breach<\/p>\n
Capita’s annual general meeting next week is set to come with an unexpected item on the agenda: angry civil servants protesting over missing pensions, broken systems, and a data breach affecting pension scheme members.<\/p>\n
Members of the Public and Commercial Services (PCS) union will gather outside Capita’s AGM at Sheldon Square<\/a>, London,\u00a0from 9:45am on May 18 to demand that the government strips the outsourcer of responsibility for administering civil service pensions after months of delays, botched portal launches, missing payments, bereavement failures, and a data breach that exposed members’ personal information.<\/p>\n PCS said Capita’s handling of the scheme has left “thousands of retired civil servants without their pensions,” while bereaved spouses face long waits for payments and future retirees are left worrying whether their income will materialize at all.<\/p>\n The protest is the latest twist in what has become one of Whitehall’s messiest outsourcing debacles. Capita took over administration of the Civil Service Pension Scheme in Decembe<\/a>r under a \u00a3239 million contract covering around 1.5 million current and former civil servants \u2013 and things went sideways almost immediately.<\/p>\n Users of the new pension portal were quick to complain<\/a> about login failures, broken links, and unfinished-looking pages after the launch. MPs later heard the system went live without full functionality<\/a> in place and struggled to handle the volume and complexity of cases transferred from the previous administrator, MyCSP.<\/p>\n PCS said delays affected around 8,500 newly retired civil servants, while Capita said it inherited an 86,000-case backlog from MyCSP, many already overdue.<\/p>\n