\n Wisteria Care, located at The Forum, Stourton Way, in Abbey Manor Park, Yeovil, is provided and run by Mr and Mrs S Wortley.\n<\/p>\n
\n The service seeks to provide support to older people living with dementia, physical disabilities, or sensory impairments, along with people with a learning disability and\/or autism.\n<\/p>\n
\n The new report, published on May 19, said not everyone at the care home received a regulated activity and scored the care home an overall ‘requires improvement.’\n<\/p>\n
\n It also found breaches of regulations relating to safe care and treatment, the need for consent, and good governance.\n<\/p>\n
\n The report said that while the provider took some immediate action during the assessment, the governance systems were ‘not robust enough to provide ongoing assurance.’\n<\/p>\n
\n This followed the service being rated good after the last inspection.\n<\/p>\n
\n The CQC only inspected the service received by people provided with ‘personal care’, which is help with tasks related to personal hygiene and eating.\n<\/p>\n
\n At the time of the assessment, there were 89 people using the service, none of whom were autistic or had a learning disability.\n<\/p>\n
\n The CQC said the assessment was carried out due to concerns they had received about the service.\n<\/p>\n
\n The CQC assessed the service against ‘Right support, right care, right culture’ guidance.\n<\/p>\n
\n The report said: “Care plans and risk assessments did not always detail all the required information, and risks had not always been assessed.\n<\/p>\n
\n “This placed people at risk of harm.\n<\/p>\n
\n “Medicines were not always managed safely.\n<\/p>\n
\n “Where people lacked the capacity to make specific decisions, the Mental Capacity Act 2005 was not always followed.”\n<\/p>\n
\n The report also said there were sufficient staff to meet people\u2019s needs; however, some staff told the CQC they were rushed and travel time was not factored into their runs.\n<\/p>\n
\n The registered manager was addressing this.\n<\/p>\n
\n The report also said some staff’s understanding of safeguarding and whistleblowing procedures ‘varied’ but most knew about reporting concerns to external agencies.\n<\/p>\n
\n The report said the registered manager had taken steps to reinforce safeguarding and whistleblowing information.\n<\/p>\n
\n The report said: “We received mixed feedback from staff regarding the training, and the registered manager was arranging additional training for staff.\n<\/p>\n
\n “The governance systems were not fully effective and had not identified the concerns we found during this assessment.\n<\/p>\n
\n “The registered manager completed checks and audits, but these had not been effective in monitoring quality or driving improvement.\n<\/p>\n
\n “The registered manager was responsive to our feedback.”\n<\/p>\n
\n The report said people were treated with kindness and compassion, and staff said they promoted choice and person-centred care \u2013 with people and relatives involved in decisions about their care.\n<\/p>\n
\n The report said staff worked with all agencies involved in people\u2019s care; professionals gave mixed feedback about the service.\n<\/p>\n
\n It also said most staff felt supported and felt they were treated equally.\n<\/p>\n
\n The report also said that people and their relatives were largely positive about Wisteria Care.\n<\/p>\n
\n However, some raised concerns about rushed care, inconsistent timings, and changes in carers.\n<\/p>\n
\n CQC has asked the provider for an action plan in response to some of the concerns found during the assessment.<\/p>\n","protected":false},"excerpt":{"rendered":"Wisteria Care, located at The Forum, Stourton Way, in Abbey Manor Park, Yeovil, is provided and run by…\n","protected":false},"author":2,"featured_media":611997,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-611996","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/611996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=611996"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/611996\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/611997"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=611996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=611996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=611996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}