not experienced any progress on their cases <\/a>and some have been waiting for as long as nine months to receive payment.<\/p>\nIn his letter to PAC, sent on 5 June but published yesterday, Holroyd said: \u201cWe are committed to achieving the service recovery plan that we agreed with the Cabinet Office by the end of June. We remain on trajectory to achieve this.”<\/p>\n
Holroyd said this “will deliver a materially more stable service for the majority of members”. But he added that “this may not represent full recovery across all services”.<\/p>\n
The Capita exec said that backlog cases, for example, \u201cwill have been cleared being either resolved or have clear next steps in place\u201d by the end of this month.<\/p>\n
On quotations, he said those \u201cwith clean data received from the beginning of June will be processed and then issued to members\u201d by the end of this month.<\/p>\n
Holroyd said the firm is also \u201cbuilding the required capacity to manage\u201d expectations of:<\/p>\n
\n\tA significant number of retirement cases as members activate their quotations
\n\tQueries and potential changes to quotations
\n\t“Pent up demand” of members who have delayed retirements requesting quotations.
<\/p>\n
Holroyd said \u201cmost new priority cases are expected to be processed within service levels, although a small number of complex or non-standard cases may still take longer\u201d.<\/p>\n
And he said casework raised by MPs before early June on behalf of their affected constituents is \u201cexpected to have been acknowledged, updated or responded to\u201d.<\/p>\n
\u201cI recognise the impact on members and reiterate our apology for delays experienced,\u201d Holroyd added. \u201cI can assure the committee that recovery of the CSPS remains Capita\u2019s highest operational priority.\u201d<\/p>\n
‘I recognise how frustrating this is’<\/p>\n
In a separate update, on the Civil Service Pension Scheme website, taskforce boss Angela MacDonald said\u00a0there are “approximately 750 members who received their lump sums in February 2026 who still don\u2019t have their pensions in payment”.<\/p>\n
MacDonald said she has instructed Capita to “make sure that these cases are resolved as soon as possible and without any further delay”.<\/p>\n
In the update, published today, she also noted that Capita has issued around 4,000 quotes since her last update on 28 May.<\/p>\n
MacDonald added: “I recognise how frustrating the situation continues to be and I know that, while we can see some improvements, there is more to do.<\/p>\n
“We will continue in our endeavours to work with Capita to return the service to where it should be.”<\/p>\n","protected":false},"excerpt":{"rendered":"Capita has said it expects to deliver the recovery plan for the Civil Service Pension Scheme by the…\n","protected":false},"author":2,"featured_media":635254,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[84,4176,4174,4175,56,54,55],"class_list":["post-635253","post","type-post","status-publish","format-standard","has-post-thumbnail","category-personal-finance","tag-business","tag-finance","tag-personal-finance","tag-personalfinance","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/635253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=635253"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/635253\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/635254"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=635253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=635253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=635253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}