{"id":638000,"date":"2026-06-14T09:11:07","date_gmt":"2026-06-14T09:11:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/638000\/"},"modified":"2026-06-14T09:11:07","modified_gmt":"2026-06-14T09:11:07","slug":"norwich-woman-paid-32k-for-private-care-after-nnuh-error","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/638000\/","title":{"rendered":"Norwich woman paid \u00a332K for private care after NNUH &#8216;error&#8217;"},"content":{"rendered":"<p>\n  Ann Smith, who works at the Norfolk and Norwich University Hospital (NNUH), says staff at the site linked numbness in her right leg to spinal stenosis, a condition causing narrowing of the spinal canal.\n<\/p>\n<p>\n  <img   width=\"100%\" alt=\"Mrs Smith works at the NNUH\"\/>Mrs Smith, left, works at the NNUH (Image: Submitted)\n<\/p>\n<p>\n  It was only when she had been off work for seven months with \u201chorrific\u201d back pain, waiting for an ultrasound-guided injection into her spine, that she went to get a second opinion. \u00a0\n<\/p>\n<p>\n  She says doctors at Spire Healthcare, a private hospital, discovered three small bleeds on her brain and confirmed her symptoms were likely to have been from a stroke rather than spinal stenosis.\n<\/p>\n<p>\n  MISDIAGNOSIS \u00a0\n<\/p>\n<p>\n  In November 2023, Mrs Smith was rushed to the NNUH&#8217;s A&amp;E department by her partner, Paul Smith, as she couldn&#8217;t get out of bed due to numbness in her leg.\n<\/p>\n<p>\n  <img   width=\"100%\"\/>Mr and Mrs Smith (Image: Submitted)\n<\/p>\n<p>\n  Staff referred Mrs Smith, who works as a senior clinical endoscopist at the NNUH, for an MRI scan at the hospital&#8217;s outpatients unit, and she was diagnosed with spinal stenosis a month later.\n<\/p>\n<p>\n  The 73-year-old, who lives in NR3 and has worked for the NHS for 26 years, claims the doctor who diagnosed her said the waiting list for surgery was &#8220;too long&#8221; and there was &#8220;nothing they could do&#8221;.\n<\/p>\n<p>\n  In May 2024, Mrs Smith saw a private doctor at Spire Healthcare who was \u201cconvinced\u201d the numbness in her leg was not related to the back pain.\n<\/p>\n<p>\n  She said: &#8220;At this point, I had been off work for seven months.\n<\/p>\n<p>\n  <img   width=\"100%\"\/>Ann Smith (Image: Submitted)\n<\/p>\n<p>\n  \u201cI couldn\u2019t carry on going the way I was.\u00a0\n<\/p>\n<p>\n  &#8220;The private doctor booked a head-to-toe MRI to check everything else was okay.\n<\/p>\n<p>\n  &#8220;They found three small bleeds on the brain and said I&#8217;d had a stroke.\n<\/p>\n<p>\n  &#8220;I was due to have surgery on my back, but this had to be postponed until a month later.&#8221;\n<\/p>\n<p>\n  Mrs Smith added years on she still has no feeling in her right leg.\n<\/p>\n<p>\n  NNUH RESPONDS \u00a0\n<\/p>\n<p>\n  Mrs Smith says she has &#8220;always trusted&#8221; the NHS, however has decided to leave her job after a nightmare three years.\n<\/p>\n<p>\n  She said: &#8220;I feel they have let me down massively.\n<\/p>\n<p>\n  &#8220;The NHS should have investigated the problem further.\n<\/p>\n<p>\n  <img   width=\"100%\"\/>Photo of Norfolk and Norwich University Hospital. (Image: Brittany Woodman)\n<\/p>\n<p>\n  \u201cI love my job, I really want to go back to it, but I don\u2019t want to give them another minute of my time.\n<\/p>\n<p>\n  \u201cI won\u2019t risk damaging my back anymore.\u201d\n<\/p>\n<p>\n  Lucy Weavers, interim chief nurse at NNUH, said: \u201cWe are sorry to hear that Mrs Smith is dissatisfied with the care she received while in our hospital.\n<\/p>\n<p>\n  &#8220;Patient safety and the quality of care we provide remain our priorities.\n<\/p>\n<p>\n  &#8220;We would encourage Mrs Smith to contact our Patient Advice and Liaison Service (PALS) so that we can discuss her concerns in more detail and provide a fuller response.\n<\/p>\n<p>\n  &#8220;We thank Mrs Smith for her contribution to the NHS.\u201d\n<\/p>\n<p>\n  SIGNS OF A STROKE \u00a0\n<\/p>\n<p>\n  A stroke is a sudden interruption of blood flow to the brain, which can lead to brain damage and other serious complications.\n<\/p>\n<p>\n  There are two main types: an ischemic stroke is caused by a blockage in a blood vessel, and a hemorrhagic stroke is caused by bleeding in the brain.\n<\/p>\n<p>\n  Stroke signs often come on suddenly and include face drooping, arm weakness, and slurred or confused speech.\n<\/p>\n<p>\n  Other warning signs include numbness or weakness on one side, vision problems, dizziness or loss of balance and a severe headache.<\/p>\n","protected":false},"excerpt":{"rendered":"Ann Smith, who works at the Norfolk and Norwich University Hospital (NNUH), says staff at the site linked&hellip;\n","protected":false},"author":2,"featured_media":638001,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-638000","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/638000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=638000"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/638000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/638001"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=638000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=638000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=638000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}