{"id":641036,"date":"2026-06-16T04:39:19","date_gmt":"2026-06-16T04:39:19","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/641036\/"},"modified":"2026-06-16T04:39:19","modified_gmt":"2026-06-16T04:39:19","slug":"shadow-ai-becomes-a-massive-enterprise-liability-new-study-claims-most-of-us-are-now-using-unauthorized-ai-tools-at-work","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/641036\/","title":{"rendered":"&#8216;Shadow AI becomes a massive enterprise liability&#8217;: New study claims most of us are now using unauthorized AI tools at work"},"content":{"rendered":"<p>Around half of workers have received warnings about using unapproved AI88% say they&#8217;ve shared work-related information with public AICompanies are providing AI, but not the AI that workers want<\/p>\n<p id=\"elk-16f6c5d2-c5b0-434a-9b68-df7716f5ab83\">New data has revealed that two in three office professionals have used AI tools or services at work even though they knew they weren&#8217;t permitted by company policy.<\/p>\n<p>A report from PagerDuty found more than half (53%) even received informal guidance or feedback telling them to stop, but many still choose to use their preferred AI services over workplace tools.<\/p>\n<p><a id=\"elk-seasonal\"\/><\/p>\n<p id=\"elk-16f6c5d2-c5b0-434a-9b68-df7716f5ab83-2\">Nearly as many (48%) also faced formal consequences, like official warnings or disciplinary action \u2013 proof that companies are aware of the use of authorized AI.<\/p>\n<p>Latest Videos From<img decoding=\"async\" src=\"https:\/\/www.techradar.com\/media\/img\/techradar_logo_v2.svg\" alt=\"\" class=\"block h-[18px] w-auto shrink-0 brightness-0 invert\" aria-hidden=\"true\"\/><img decoding=\"async\" src=\"https:\/\/www.techradar.com\/media\/img\/techradar_logo_v2.svg\" alt=\"\" class=\"max-h-12 w-auto\" aria-hidden=\"true\"\/><a id=\"elk-acd0b5d3-2f21-45d8-b5c7-1902cca12dcd\"\/>Workers want to use the AI they want to use \u2013 and not the other way around<\/p>\n<p id=\"elk-465588b3-e7c6-4a91-806e-e1ca852527cb\">Despite a clear appetite for artificial intelligence, companies are intent on punishing or discouraging workers from using their preferred tools in favor of pushing their own selection of enterprise-grade tools. But three-quarters (77%) of the workers surveyed said they believe their company&#8217;s AI restrictions are limiting their professional development, career progression and skills journey.<\/p>\n<p>There&#8217;s also a gap emerging between business users and company tech departments \u2013 72% of workers and 77% of senior leaders believe they know AI better than tech teams.<\/p>\n<p>            You may like<\/p>\n<p>As for the tools workers want to use, popular AI chatbots like ChatGPT, Claude and Gemini are firm favorites. Most (88%) have shared work-related information with public AI systems like these, 43% have uploaded emails, 40% have shared meeting notes, 34% have even entered customer information and 31% have entered sensitive business documents like finances.<\/p>\n<p>&#8220;We know the demand for AI is there&#8230; The goal for any executive today should not be to slow down AI adoption, but to redirect that energy into proven platforms that offer governance and automation at scale,&#8221; PagerDuty CTO Tim Armandpour said.<\/p>\n<p class=\"newsletter-form__strapline\">Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!<\/p>\n<p>While it&#8217;s clear that demand is there, current tool provisioning isn&#8217;t meeting worker needs. To avoid leaking sensitive information, companies could instead try observing how workers use AI and adding enterprise-grade security on top of those, instead.<\/p>\n<p class=\"vanilla-image-block\" style=\"padding-top:31.51%;\">\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2026\/04\/diM9tpwF2Lz85R8q85CT78.jpg\" alt=\"Google logo on a black background next to text reading 'Click to follow TechRadar'\"   loading=\"lazy\" data-new-v2-image=\"true\" data-original-mos=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2026\/04\/diM9tpwF2Lz85R8q85CT78.jpg\" data-pin-media=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2026\/04\/diM9tpwF2Lz85R8q85CT78.jpg\" class=\"rounded-[var(--image--border-radius,0)] pull-rightinline\"\/>\n<\/p>\n<p id=\"elk-cdd8e80c-0eee-49ee-a436-55c20a26cf98\"><a data-analytics-id=\"inline-link\" href=\"https:\/\/news.google.com\/publications\/CAAqKAgKIiJDQklTRXdnTWFnOEtEWFJsWTJoeVlXUmhjaTVqYjIwb0FBUAE?hl=en-GB&amp;gl=GB&amp;ceid=GB%3Aen\" target=\"_blank\" data-url=\"https:\/\/news.google.com\/publications\/CAAqKAgKIiJDQklTRXdnTWFnOEtEWFJsWTJoeVlXUmhjaTVqYjIwb0FBUAE?hl=en-GB&amp;gl=GB&amp;ceid=GB%3Aen\" referrerpolicy=\"no-referrer-when-downgrade\" data-hl-processed=\"none\" data-mrf-recirculation=\"inline-link\" rel=\"nofollow noopener\">Follow TechRadar on Google News<\/a> and<a data-analytics-id=\"inline-link\" href=\"https:\/\/www.google.com\/preferences\/source?q=techradar.com\" target=\"_blank\" data-url=\"https:\/\/www.google.com\/preferences\/source?q=techradar.com\" referrerpolicy=\"no-referrer-when-downgrade\" data-hl-processed=\"none\" data-mrf-recirculation=\"inline-link\" rel=\"nofollow noopener\"> add us as a preferred source<\/a> to get our expert news, reviews, and opinion in your feeds.<\/p>\n","protected":false},"excerpt":{"rendered":"Around half of workers have received warnings about using unapproved AI88% say they&#8217;ve shared work-related information with public&hellip;\n","protected":false},"author":2,"featured_media":641037,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[554,733,4308,86,56,54,55],"class_list":["post-641036","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-technology","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/641036","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=641036"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/641036\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/641037"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=641036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=641036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=641036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}