{"id":645454,"date":"2026-06-18T14:48:22","date_gmt":"2026-06-18T14:48:22","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/645454\/"},"modified":"2026-06-18T14:48:22","modified_gmt":"2026-06-18T14:48:22","slug":"mps-request-reliable-date-for-pension-scheme-recovery-as-prospect-joins-insourcing-calls","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/645454\/","title":{"rendered":"MPs request \u2018reliable date\u2019 for pension scheme recovery as Prospect joins insourcing calls"},"content":{"rendered":"<p>The Public Accounts Committee has asked the Cabinet Office to provide a \u201creliable\u201d date for the recovery of the Civil Service Pension Scheme as calls grow to bring the service back in-house.<\/p>\n<p>Capita, which took over administration of the CSPS in December, with crisis quickly ensuing, agreed with the Cabinet Office in January that it would recover the scheme to contracted service levels by the end of June.<\/p>\n<p>However, PCS has claimed\u00a0the Cabinet Office told unions recently that this pledge would not be met and that the surge civil servants brought in to aid the recovery will need to remain in place beyond this month. The Cabinet Office has not confirmed this claim. Last week, Capita said it was eyeing up a <a href=\"https:\/\/www.civilserviceworld.com\/professions\/article\/pension-crisis-capita-targets-more-normalised-service-by-end-of-june\" rel=\"nofollow noopener\" target=\"_blank\">&#8220;more normalised&#8221; <\/a>service by the end of June which\u00a0&#8220;may not represent full recovery across all services&#8221;.<\/p>\n<p>PAC chair Sir Geoffrey Clifton-Brown has written to Cabinet Office permanent secretary Cat Little to seek \u201creassurance for worried pensioners and their dependents\u201d on \u201cwhen target service levels will be restored for the Civil Service Pension Scheme, in line with HMG\u2019s contractual arrangements with Capita\u201d.<\/p>\n<p>Citing PCS&#8217;s claim, he said: \u201cI really think it is incumbent on the Cabinet Office to provide a proper and reliable date so that scheme members can plan their future with some certainty.\u201d<\/p>\n<p>Clifton-Brown has requested this information by 24 June, ahead of a joint scrutiny session it is holding with the Public Administration and Constitutional Affairs Committee on 8 July, where Cabinet Office senior officials and minister for the Cabinet Office Nick Thomas-Symonds will be questioned on the pension crisis.<\/p>\n<p>As uncertainty grows over whether Capita will meet the end-of-June target, Prospect has joined\u00a0PCS in calling for the Civil Service Pension Scheme to be insourced.\u00a0<\/p>\n<p>The two unions have jointly sponsored a petition, which has been signed by more than 4,000 people. Addressed to Cabinet Office minister Nick Thomas-Symonds, it calls for the government to:<\/p>\n<p>&#13;<br \/>\n\tBring civil service pension administration back in-house&#13;<br \/>\n\tEstablish a compensation scheme for all who are affected by pension administration failures&#13;<br \/>\n\tClear the existing backlog as a matter of urgency, prioritising ill-health retirees, bereaved families, and those facing financial hardship&#13;<br \/>\n\tSuspend any further contract awards involving Capita until a full review of the procurement process and the company&#8217;s service delivery performance has been completed&#13;<br \/>\n\tHonour the government&#8217;s commitment to deliver the greatest wave of insourcing in a generation&#13;<\/p>\n<p>Steve Thomas, Prospect\u2019s general secretary, said: \u201cThe ongoing failures in the administration of civil service pensions are causing real distress for our members. Civil servants who have dedicated their careers to public service should not be left facing delays, uncertainty and poor communication when it comes to their pensions.<\/p>\n<p>\u201cProspect has consistently pushed for those affected to be properly compensated, and for urgent practical steps to protect the most vulnerable people caught up in these failures, including ill-health retirees, bereaved families and those facing financial hardship.<\/p>\n<p>\u201cThe government must take urgent action to fix the backlog, compensate those affected and bring pension administration back in-house.\u201d<\/p>\n<p>CSW\u00a0understands Prospect\u2019s position is that the administration of the scheme should not be brought back in-house immediately, but when Capita\u2019s contract ends, to avoid disruption at this critical time.\u00a0<\/p>\n<p><a href=\"https:\/\/www.civilserviceworld.com\/professions\/article\/new-guidance-published-to-rebuild-departments-inhouse-capability\" rel=\"nofollow noopener\" target=\"_blank\">New guidance <\/a>published by the\u00a0Cabinet Office yesterday, introducing a new public interest test for the procurement and re-procurement of all contracts worth more than \u00a31m, means the government will have to consider the merits of bringing the scheme back in-house when the current contract\u00a0comes to an end.<\/p>\n<p>The FDA, which represents senior and mid-ranking civil servants, has not joined the calls for the contract to be insourced.<\/p>\n<p>Adrian Prandle, the union\u2019s deputy general secretary, said: \u201cVery simply the contracted administrators have not been doing a good enough job. The risks of changing administration arrangements again right now are not insignificant.<\/p>\n<p>\u201cAt the very least we would want to see a stable service delivering what members expect, and evidence that an alternative is viable, otherwise the injustice and disruption will continue. This is affecting people&#8217;s lives in very significant ways.<\/p>\n<p>\u201cWho administrates the scheme is not as important as how they administrate it for committed public servants. Our focus right now is on Capita and their administration, while finding a resolution to this crisis as quickly as possible.\u201d<\/p>\n<p>Cabinet Office to assess the situation at the end of the month<\/p>\n<p>In a press release published on Monday, PCS said it had\u00a0been informed in a meeting on 12 June that &#8220;not only will the service fail to meet contractual standards by the ministerial deadline, but the extensive recovery operation established to prop up the failing contractor will also need to continue beyond that date&#8221;.<\/p>\n<p>A source at Prospect told CSW: &#8220;The rate at which Capita is clearing the backlog for pension quotes, and even their own statements about service levels from July, both highly suggest that the end of June target will be missed.&#8221;<\/p>\n<p>CSW has\u00a0asked the Cabinet Office about PCS&#8217;s claim.<\/p>\n<p>A\u00a0spokesperson\u00a0for the department said:\u00a0&#8220;The\u00a0service\u00a0levels\u00a0following the move to\u00a0Capita\u00a0have been\u00a0unacceptable.\u00a0An urgent recovery plan is underway, and our immediate priority is to stabilise service levels and give current and former civil servants\u00a0the\u00a0service\u00a0they deserve.<\/p>\n<p>&#8220;To this end, the minister for the\u00a0Cabinet\u00a0Office\u00a0Nick Thomas-Symonds set a deadline of the end of June for significant progress to have been made in this area,\u00a0and we\u00a0will assess the situation at the end of the month.<\/p>\n<p>&#8220;We\u00a0will continue to use all available commercial levers to hold\u00a0Capita\u00a0to account and ensure they deliver for both members and taxpayers.&#8221;<\/p>\n<p>Yesterday, the Cabinet Office unveiled new guidance on procurement <a href=\"https:\/\/www.civilserviceworld.com\/professions\/article\/new-guidance-published-to-rebuild-departments-inhouse-capability\" rel=\"nofollow noopener\" target=\"_blank\">aimed at &#8220;rebuilding&#8221; departments&#8217; in-house capability <\/a>to enable more services to be brought in-house.\u00a0<\/p>\n<p>A Capita spokesperson said: \u201cWe are sorry for the worry and frustration experienced by any members. The improvement plan is Capita\u2019s highest priority. Our focus is on ensuring members of the Civil Service Pension Scheme experience the service they deserve.<\/p>\n<p>\u201cSince December 1\u00a02025\u00a0Capita has facilitated payment of \u00a34.1bn in pensions benefits to members. Our call answer time for the most critical cases is now under 97 seconds. We are in daily communication with the Cabinet Office to provide status updates and will continue to work closely with them to improve service delivery.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"The Public Accounts Committee has asked the Cabinet Office to provide a \u201creliable\u201d date for the recovery of&hellip;\n","protected":false},"author":2,"featured_media":645455,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[84,4176,4174,4175,56,54,55],"class_list":["post-645454","post","type-post","status-publish","format-standard","has-post-thumbnail","category-personal-finance","tag-business","tag-finance","tag-personal-finance","tag-personalfinance","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/645454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=645454"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/645454\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/645455"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=645454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=645454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=645454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}