Inspectors found people did not always receive timely care due to staff being busy with others and that leaders did not always recruit staff safely.<\/p>\n
According to the report, one resident said: “Staff are under so much pressure if I ask for a cup of hot water I might not get it.” <\/p>\n
Another told inspectors: “I get told off if I use my buzzer too often at night.”<\/p>\n
Some people also reported feeling they had little choice or control over their lives.<\/p>\n
However the CQC said it also received some positive feedback about staff kindness and compassion.<\/p>\n
Greg Rielly, CQC’s deputy director of adult social care in the East Midlands, said: “During our visit to Aldercar Residential Care Home, we found a service where leaders didn’t have sufficient control over the quality and safety of care being provided.<\/p>\n
“The home lacked systems and processes to monitor care, while issues hadn’t been identified and acted upon.”<\/p>\n
He added the new management team was working to “turn things around” and noted positive feedback from healthcare professionals and staff. <\/p>\n
However, he said the improvements “clearly needed more time to embed to ensure people received the care they deserved”.<\/p>\n
“We have told leaders and staff at Aldercar Residential Care Home where improvements must be made. <\/p>\n
“We will keep the service under close review to ensure people receive safe care while this happens,” Rielly said. <\/p>\n
In a statement the service said it fully recognised the “seriousness” of the CQC’s findings and said its priority remained the “wellbeing, dignity and safety” of its residents.<\/p>\n
It added: “We would like to reassure residents, relatives, professionals and the wider community that significant work has already commenced since the inspection to address the concerns identified through an internal improvement program. <\/p>\n
“The service is also working closely with the local authority quality teams and independent care consultants to support and sustain further improvements.<\/p>\n
“We are grateful for the continued support of our residents, families, staff team and partner organisations as we continue this improvement journey.”<\/p>\n","protected":false},"excerpt":{"rendered":"Inspectors found people did not always receive timely care due to staff being busy with others and that…\n","protected":false},"author":2,"featured_media":658470,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55],"class_list":["post-658469","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/658469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=658469"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/658469\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/658470"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=658469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=658469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=658469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}