{"id":681975,"date":"2026-07-09T08:42:19","date_gmt":"2026-07-09T08:42:19","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/681975\/"},"modified":"2026-07-09T08:42:19","modified_gmt":"2026-07-09T08:42:19","slug":"capita-will-not-stop-until-civil-service-failures-fixed-boss-tells-mps","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/681975\/","title":{"rendered":"Capita will not stop until civil service failures fixed, boss tells MPs"},"content":{"rendered":"

\"Outsourcing<\/a> Outsourcing group Capita has said it is \u2018moving at pace\u2019 with a ramped-up cost-cutting plan as it swung back to an annual profit (Alamy\/PA) <\/p>\n

The boss of Capita<\/a> said the company will “not stop” until its failures have been fixed after facing fierce criticism from MPs<\/a>. <\/p>\n

It came two days after the outsourcing giant first apologised for a raft of contract failures linked to its handling of civil service pensions. <\/p>\n

On Wednesday, MPs on Parliament’s Public Accounts Committee<\/a> questioned whether the firm sees the Government<\/a> as a “cash cow to be milked to the point of dropping from exhaustion”. <\/p>\n

The outsourcing giant reiterated its apologies for delays in administering the 1.7 million-member pension scheme, which has left thousands of civil servants waiting for payments and retirement quotes <\/p>\n

Adolfo Hernandez, chief executive of Capita, said the group still sees the Government as a partner and takes its work for the state “extremely seriously”. <\/p>\n

Ministers have said they could bring back the operation of Capita’s contract into Government management. <\/p>\n

The Cabinet Office said there were more than 6,700 quotations for past retirement dates and 4,100 bereavement cases outstanding. <\/p>\n

Mr Hernandez said: “I would love to have the opportunity to deeply, first and foremost, apologise. <\/p>\n

“I would like to apologise for all the members who have been receiving a very poor service at a very difficult and challenging time in their lives. <\/p>\n

“They are citizens that have worked for the country for many years in a variety of very critical positions. <\/p>\n

“For everything we are responsible for, they have my biggest apologies and I assure you will not stop until that is fixed.” <\/p>\n

The civil service pension contract is one of at least 80 Government contracts with Capita. <\/p>\n

Earlier this week, Cabinet Office minister and Paymaster General Nick Thomas-Symonds pledged to recover “every single penny” from Capita <\/p>\n

It came after the Government was to parachute in a 140-strong team of civil servants to help clear the backlog of work. <\/p>\n","protected":false},"excerpt":{"rendered":"Outsourcing group Capita has said it is \u2018moving at pace\u2019 with a ramped-up cost-cutting plan as it swung…\n","protected":false},"author":2,"featured_media":681976,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[214914,84,47592,171135,102391,1294,227640,227641,56,54,55],"class_list":["post-681975","post","type-post","status-publish","format-standard","has-post-thumbnail","category-economy","tag-adolfo-hernandez","tag-business","tag-cabinet-office","tag-capita","tag-civil-servants","tag-economy","tag-government-management","tag-poor-service","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/681975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=681975"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/681975\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/681976"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=681975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=681975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=681975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}