{"id":690879,"date":"2026-07-14T09:41:13","date_gmt":"2026-07-14T09:41:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/690879\/"},"modified":"2026-07-14T09:41:13","modified_gmt":"2026-07-14T09:41:13","slug":"easyjet-holidays-spa-resort-was-lacking-an-on-site-spa-or-gym-money","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/690879\/","title":{"rendered":"EasyJet Holidays\u2019 \u2018spa\u2019 resort was lacking an on-site spa or gym | Money"},"content":{"rendered":"

Last month\u2019s tale of a winter break spoiled<\/a> because easyJet Holidays had neglected to state that the hotel\u2019s heated pool and spa incurred hefty charges was discordant music to another reader\u2019s ears. He writes:<\/p>\n

We returned last month from an easyJet Holidays break at a \u201cwellness retreat\u201d with prominently advertised spa facilities, which turned out not to have any spa facilities whatsoever. We had booked a \u00a31,070 week at the Vasia Sea Retreat in Sissi, Crete, because I wanted access to a gym at least twice a day as rehabilitation from a serious knee injury, and my wife was keen for pool and pilates classes.<\/p>\n

When we got there we found the spa, gym and fitness classes were based at a sister hotel, which was closed for refurbishment.<\/p>\n

We were told we could use the facilities at two other hotels an hour\u2019s round trip away, but would need to access the gym at one and spa at the other. This would have entailed separate trips for each of us. Limited spa treatments were available in our room, which is an entirely different experience.<\/p>\n

These alternatives were not equivalent value and were not realistically usable during a holiday meant to be relaxing.<\/p>\n

EasyJet continued to advertise the non-existent facilities at the hotel for two weeks after we complained, and all it has offered us is \u00a3160 in compensation.<\/p>\n

RC, Staffordshire<\/p>\n

\u201cA trip to the spa is a must,\u201d read the easyJet website when you booked the trip. EasyJet\u2019s response to your complaint was cavalier. It initially offered you a 10% refund of \u00a3107 for the \u201cfrustration\u201d, arguing it had offered you those unsuitable alternatives, then upped it to \u00a3160 as \u201ca full and final offer\u201d.<\/p>\n

It scraped together half the cost \u2013 \u00a3500 \u2013 after I pointed out its obligations under the Package Travel and Linked Travel Arrangements Regulations 2018. These deem a holiday that is materially different from the one advertised as a breach of contract, and travellers are entitled to compensation for the difference between the holiday they paid for, and the one they experienced. The holidaymakers can also claim for \u201closs of enjoyment\u201d if promised attractions failed to materialise.<\/p>\n

EasyJet Holidays says: \u201cWe are committed to working closely with our hotel partners to ensure facility information is clear and accurate. We have since updated our website to make it explicit that the spa and fitness facilities are located at Vasia Resort and Spa, which is open.\u201d<\/p>\n

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com<\/a> or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Last month\u2019s tale of a winter break spoiled because easyJet Holidays had neglected to state that the hotel\u2019s…\n","protected":false},"author":2,"featured_media":690880,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[84,59,56,54,55],"class_list":["post-690879","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-gb","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/690879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=690879"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/690879\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/690880"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=690879"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=690879"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=690879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}