{"id":690998,"date":"2026-07-14T11:11:18","date_gmt":"2026-07-14T11:11:18","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/690998\/"},"modified":"2026-07-14T11:11:18","modified_gmt":"2026-07-14T11:11:18","slug":"south-east-water-must-pay-30-5m-over-supply-failures-in-kent-and-sussex","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/690998\/","title":{"rendered":"South East Water must pay \u00a330.5m over supply failures in Kent and Sussex"},"content":{"rendered":"<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">South East Water must spend \u00a330.5m on improvements after supply interruptions hit thousands of its customers across Kent and Sussex.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Water regulator Ofwat said this follows the conclusion of three investigations into the company&#8217;s repeated failures. <\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">The redress package will be paid for by the firm&#8217;s shareholders and not through customer bills.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">A spokesperson for the water company said they were &#8220;incredibly sorry&#8221; for the historical supply disruptions for Kent and Sussex customers.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;We know this caused significant disruption and anxiety, and we accept the failures identified by Ofwat,&#8221; they said.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;It is not the standard of service our customers deserve.<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">&#8220;Our priority has been to ensure that the resolution of this investigation directly benefits those who suffered the most.&#8221;<\/p>\n<p class=\"ssrcss-1q0x1qg-Paragraph e1jhz7w10\">Ofwat says the redress will include \u00a35m to provide free water butts for households, \u00a35m to bring forward smart metering to businesses and other non-household customers, and a further \u00a35m for on-site storage to help manage the supply during peak demand.<\/p>\n","protected":false},"excerpt":{"rendered":"South East Water must spend \u00a330.5m on improvements after supply interruptions hit thousands of its customers across Kent&hellip;\n","protected":false},"author":2,"featured_media":690999,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[84,59,56,54,55],"class_list":["post-690998","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-gb","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/690998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=690998"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/690998\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/690999"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=690998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=690998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=690998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}