\n The drink, purchased from the Caff\u00e8 Nero branch in Gentleman\u2019s Walk, Norwich, on July 24 was an Innocent brand smoothie marketed\u00a0for children.\u00a0\n<\/p>\n
\n Jasmine Snow, the boy\u2019s mother, only realised the smoothie ran out of date more than three weeks before on July 1 after her son started drinking it.\u00a0\n<\/p>\n
\n The Innocent smoothie more than three weeks past its use-by date (Image: Jasmine Snow)\n<\/p>\n
\n Staff removed all the smoothies from the fridge and she was issued\u00a0a refund.\u00a0\n<\/p>\n
\n Caff\u00e8 Nero has since apologised and offered a voucher to use in store.\u00a0\n<\/p>\n
\n “I think it\u2019s a bit of a joke to be honest,\u201d Ms Snow said.\u00a0\n<\/p>\n
\n “He had a really upset stomach and diarrhoea,” she explained. “We had to see the out-of-hours GP who was concerned about how dehydrated he was.\u00a0\n<\/p>\n
\n “Luckily my son is back to himself now, but I lost a couple of night shifts as I had to be at home looking after him.”\u00a0\n<\/p>\n
\n She described the response from Caff\u00e8 Nero\u2019s head office as\u00a0\u201cmissing the point\u201d after being offered the\u00a0\u00a350 e-voucher.\u00a0\n<\/p>\n
\n A five-year-old boy was sick after drinking an out-of-date smoothie from Caff\u00e8 Nero in Gentleman’s Walk (Image: Newsquest)\n<\/p>\n
\n “Offering a gift card to encourage a customer to return to a store that failed on basic child safety feels insensitive and completely misses the point,\u201d Ms Snow added.\u00a0\n<\/p>\n
\n “This isn’t a minor customer service inconvenience, it is a health and safety issue that requires accountability and immediate process improvements.\u00a0\n<\/p>\n
\n “A drink designed specifically for kids being left on a shelf for more than\u00a0three weeks points to a severe failure in basic stock rotation.”\u00a0\n<\/p>\n
\n A spokesman for Caff\u00e8 Nero said\u00a0\u201cFood hygiene and customer safety is of paramount importance to us and we have very specific and detailed procedures to manage all the products we sell.\u00a0\n<\/p>\n
\n “While this is an isolated incident concerning a single product, the store team fell below our very clear standards and has been fully retrained on all our food processes.\u00a0\n<\/p>\n
\n “We are very sorry for any distress this situation may have caused.\u201d\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"The drink, purchased from the Caff\u00e8 Nero branch in Gentleman\u2019s Walk, Norwich, on July 24 was an Innocent…\n","protected":false},"author":2,"featured_media":721036,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[84,59,56,54,55],"class_list":["post-721035","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-gb","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/721035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=721035"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/721035\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/721036"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=721035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=721035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=721035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}