A statement from SEW said: “Once again, we’re really sorry for the interruption.<\/p>\n
“We know how disruptive it is to be without water and we’re doing everything we can to get you up and running as soon as possible.”<\/p>\n
The leak comes amid a period of prolonged hot and dry weather. <\/p>\n
SEW has come under fire in recent months after multiple water supply failures in Kent and Sussex.<\/p>\n
Some 24,000 SEW customers had no water supply or low pressure between November and December – just weeks later up to 30,000 households faced days of water misery. <\/p>\n
The firm’s new boss John Halsall has said that he faces a “huge challenge” in improving SEW’s performance and reputation.<\/p>\n
He took over from David Hinton, who earned \u00a3400,000 and was awarded a \u00a3115,000 bonus in 2024<\/a>. <\/p>\n Ofwat also recently proposed fining the firm \u00a322m over issues affecting 286,000 people in Kent and Sussex between 2020 and 2023.<\/p>\n Follow BBC Kent on Facebook, external<\/a>, X, external<\/a>, and Instagram, external<\/a>, and listen to BBC Radio Kent on Sounds<\/a>. Send your story ideas to southeasttoday@bbc.co.uk, external<\/a> or WhatsApp us on 08081 002250.<\/p>\n