Click here<\/a> to get the biggest stories straight to your inbox in our Daily Newsletter<\/p>\nOne family member told the CQC that the resident to staff ratio \u2018doesn\u2019t seem safe\u2019 at times. Another added: \u201cNo, there\u2019s not enough staff and the ones who are there are run ragged. It\u2019s not their fault, it\u2019s not neglect, it\u2019s just not enough staff as dementia patients can be demanding.\u201d<\/p>\n
Inspectors said \u2018most staff\u2019 had expressed concerns about staffing levels, saying this impacted on their ability to deliver timely, consistent, person-centred care and support.<\/p>\n
One employee said: \u201cThere is no support, we are constantly understaffed and they don\u2019t care when the staff are doing numerous extra things each day. Every day is a dread to come into work.\u201d<\/p>\n
Low staffing levels and reliance on agency staff created concerns about care for the CQC. The inspectors said they \u2018observed some dedicated staff doing their best and treating people with kindness\u2019.<\/p>\n
But this was not consistent and they also saw evidence of \u2018poor practice\u2019. They added: \u201cStaff were often too busy, and people were not always treated with dignity and respect. Halifax unit was a poor environment and all the care we observed was task focused on this unit. Staff were struggling to cope with the demands placed upon them.\u201d<\/p>\n
Residents \u2018sat with no activities\u2019 between meals, spending the time alone as staff were \u2018often too busy to engage with them in a meaningful way\u2019.<\/p>\n
One employee said: \u201cIt affects our residents as we are all rushing around when the time could be used better to promote the wellbeing of our residents by having a cuppa and a natter, joining in the activities or a walk around the garden, music therapy etc..\u201d<\/p>\n
Staff also did not always respond to residents\u2019 needs \u2018quickly enough\u2019, the report continued. Inspectors said they \u2018had to intervene\u2019 to ensure one person was able to go to the toilet.<\/p>\n
The television was \u2018on too loud\u2019, the report stated, and staff were \u2018unable to hear the person stating they would use the floor if someone did not assist them soon\u2019.<\/p>\n
\u2018Significant concerns\u2019 were flagged by the CQC around oral care after the inspection team found that \u2018people did not always have toothbrushes\u2019, with records \u2018often not completed\u2019 by staff to say when oral care was provided.<\/p>\n
Medicine management was also an issue, the report stated. People \u2018consistently did not receive their medicines at the prescribed times\u2019, including time-critical medicines, antihypertensives and dementia treatments.<\/p>\n
Employees also recorded \u2018frequent\u2019 missed or refused doses without \u2018clear escalation or follow-up\u2019. There was a \u2018lack of effective oversight which increased the risk that people did not receive medicines safely or as intended, leading to poor health outcomes\u2019, the CQC ruled.<\/p>\n
Care plans were not \u2018detailed, accurate or person-centred\u2019, the watchdog continued. They did not provide clear guidance on key areas such as diabetes management, blood glucose monitoring, hypertension, or topical treatments for pain management.<\/p>\n
Some people needed thickened fluids to reduce the risk of choking. However, records did not show that staff used thickeners consistently or correctly, which put people at risk of harm.<\/p>\n
Additionally, \u2018several\u2019 safeguarding referrals were not made to the CQC as they were required to be. This suggested the provider \u2018did not fully understand their responsibilities\u2019, the CQC said.<\/p>\n
While the home had been inspected by the council\u2019s infection control team in January this year and scored a 90pc, the CQC said this \u2018did not match\u2019 their experience of the home. They said the premises and equipment were \u2018not clean and hygienic\u2019 with particular problems in two units.<\/p>\n
Issues over the availability of equipment were also raised by staff. They flagged a broken dishwasher, insufficient plates, beakers and kitchen utensils, and the fact the home was down to just one hoist as key problems.<\/p>\n
Springcare Ltd, which runs the home, did not respond to our request for a comment.<\/p>\n","protected":false},"excerpt":{"rendered":"Ringway Mews Care Home, in Wythenshawe, has been slammed by inspectors, who gave it an ‘inadequate’ rating Ringway…\n","protected":false},"author":2,"featured_media":727174,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,56,54,55,16248],"class_list":["post-727173","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-uk","tag-united-kingdom","tag-unitedkingdom","tag-wythenshawe"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/727173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=727173"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/727173\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/727174"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=727173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=727173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=727173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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